https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-running-heat-pump-cooling-but-not-heating/m-p/627676#M121573 <P>I started this post in 05/2024 and had helpful feedback from AxelID. A Nest specialist installer has been to the home and determined that this new Gen 1 thermostat is faulty. A report can be provided. Is it possible to get a replacement?</P> Sun, 23 Jun 2024 20:57:28 GMT jlehm 2024-06-23T20:57:28Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-running-heat-pump-cooling-but-not-heating/m-p/627676#M121573 <P>I started this post in 05/2024 and had helpful feedback from AxelID. A Nest specialist installer has been to the home and determined that this new Gen 1 thermostat is faulty. A report can be provided. Is it possible to get a replacement?</P> Sun, 23 Jun 2024 20:57:28 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-running-heat-pump-cooling-but-not-heating/m-p/627676#M121573 jlehm 2024-06-23T20:57:28Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-running-heat-pump-cooling-but-not-heating/m-p/628237#M121719 <P>Hi jlehm,</P> <P>&nbsp;</P> <P>Thanks for posting in the community! Sorry to hear that your Nest Thermostat was checked by a technician and confirmed it's faulty. To provide you with more information about the Nest Thermostat replacement process, please fill out this <A href="https://goo.gle/3BICUaB" target="_blank">form</A>. An agent will contact you as soon as possible.</P> <P>&nbsp;</P> <P>Regards,<BR />Axel.</P> Wed, 26 Jun 2024 22:16:09 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-running-heat-pump-cooling-but-not-heating/m-p/628237#M121719 AxelD 2024-06-26T22:16:09Z