topic Re: Nest thermostat heat and schedule problem in Nest Thermostats

Nest thermostat heat and schedule problem

marc-knuckle — Wed, 26 Jun 2024 19:32:20 GMT

Firstly we noticed the radiators were on even though the schedule was set to be at a lower temperature than the room already was. I couldn't see why so i factory reset the thermostat.

I also uninstalled and reinstalled the app which is on both my pixel 7 pro and an android tablet from Huawei.

I am not sure yet whether that's resolved the fact the radiators were coming on when they shouldn't (time will tell) HOWEVER now when i go into schedule on either device, click add, click the day and time and then it says 'there was a problem while connecting to the nest service. Try again in a few minutes' if I click try again it then just stays trying to load or takes me back to the main Nest page.

Re: Nest thermostat heat and schedule problem

alejandom — Sun, 30 Jun 2024 21:23:34 GMT

Hi @marc-knuckle,

Thanks for reaching out about these issues with your Nest thermostat. It sounds like you've been doing some troubleshooting already, which is great! To help pinpoint the problems, I can ask you a few questions:

About the Radiators:

Can you tell me what kind of Nest thermostat you have (model name or number)?
Before you did the factory reset, did you check the schedule very closely for any unexpected adjustments, like temporary holds or away settings?
Did you notice anything unusual in the Nest app's history view related to the time the radiators were on unexpectedly?

Please Keep me posted, thank you.

Regards,

Mario.