topic Re: Unable to Factory reset via software download in Nest Thermostats

Unable to Factory reset via software download

Grapicsa — Thu, 02 Dec 2021 16:37:40 GMT

New home and password locked. Connectivity issue: Unable to do factory reset via software package from Google. Is there another way to do factory reset? Thank you in advance for any help provided.

Re: Unable to Factory reset via software download

laurentbourg — Thu, 02 Dec 2021 16:42:27 GMT

Yes there is, please follow below instructions, it’s time consuming but should work.
http://capitalmacservice.com/how-to-reset-a-nest-thermostat-if-you-have-forgotten-the-4-digit-pin-code/

Re: Unable to Factory reset via software download

Grapicsa — Thu, 02 Dec 2021 16:51:14 GMT

Hi Laurent, Thanks for your quick response. My bad! I didn’t mention that I attempted the all the steps in the detailed response you shared with me. The issue is that the thermometer does not seem to connect with any of the MAC computers I accessed. The Google adviser said he wasn’t aware of any other way of resetting to factory condition.

Re: Unable to Factory reset via software download

laurentbourg — Thu, 02 Dec 2021 16:53:46 GMT

You mean the thermostat is on but you can’t mount it as a device on your mac? Did you try on windows?

Re: Unable to Factory reset via software download

Grapicsa — Thu, 02 Dec 2021 16:55:36 GMT

I did not try it on windows! “Good thinking. I’ll attempt that.

Re: Unable to Factory reset via software download

Grapicsa — Thu, 02 Dec 2021 17:42:36 GMT

Just tried windows: No luck!

Re: Unable to Factory reset via software download

laurentbourg — Thu, 02 Dec 2021 17:45:44 GMT

Do you get an error or does the computer not even recognize something is plugged?

Re: Unable to Factory reset via software download

Grapicsa — Thu, 02 Dec 2021 17:47:11 GMT

Computer does not recognize that any device is plugged into port.

Re: Unable to Factory reset via software download

Grapicsa — Thu, 02 Dec 2021 18:27:50 GMT

I will be purchasing an upgrade to replace this prior generation. Thanks for your help Laurent.

Re: Unable to Factory reset via software download

laurentbourg — Thu, 02 Dec 2021 18:30:26 GMT

Anytime. This is most likely a hardware issue that can't be fixed so agree a replacement/upgrade unit is probably the way to go in order to expedite resolution.