topic Re: No option to disable auto schedule in Nest Thermostats

No option to disable auto schedule

Darthfeder — Wed, 05 Jun 2024 03:44:59 GMT

Weve been having issues this cooling season as our basic nest refuses to follow the schedule. Example: today the daytime temp us set at 75, dropping to 72 at 630pm and 69 at 845. At 715pm, i thought it felt warm by snd checked and it said 76, target temp of 75. The target temp never flipped to 72. I manually adjusted after a reset didnt work. Same **bleep** happened 2 hrs later…still cooling to target 72, not recognizing the new target. This never happened the three previous years…

advice says to turn off auto-schedule, but there are zero iptions when i open tgat setting. Its not a learning thermostat - just do what i tell you!

any ideas?

Re: No option to disable auto schedule

gmelanymelissa — Fri, 07 Jun 2024 22:19:21 GMT

Hi @Darthfeder,

Thanks for posting here in the community. I'm sorry to hear your Nest thermostat isn't following your schedule. Help's here!

To better understand the situation, I'd like to ask a few questions:

What kind of thermostat do you have?
What type of error message did you have?
Do you mind sharing a picture of your thermostat?

In the meantime, let's try a few things:

Turn off Presence sensing: It can help your home devices adjust to your needs when you are home or away. Follow these steps to Turn Presence sensing off.
Restart your Nest Thermostat: A simple restart maintains all your thermostat settings. Follow these steps to Restart the Nest thermostat. Depending on the model you have.

Keep me posted.

Best regards,

Melany

Re: No option to disable auto schedule

sctenney — Wed, 12 Jun 2024 00:10:30 GMT

I am having the exact same issue. My model is the Nest Thermostat Smart Peogrammable wifi.

Re: No option to disable auto schedule

Darthfeder — Wed, 12 Jun 2024 01:57:17 GMT

We have…the Nest. Its jit a learning or anything else but its definitely a new this year issue. We have not had this problem the last 3 (?) years since we installed it. There is no error message. It just doesn’t do the single most basic thing a programmable thermostat is supposed to do - follow the program.

Presence sensing is off and I have done not only several resets but a Factory Reset that was obnoxiously difficult

Re: No option to disable auto schedule

gmelanymelissa — Wed, 12 Jun 2024 19:25:15 GMT

Hi there!

Thanks for the follow-up information. I understand your frustration with your Nest thermostat not following the set schedule.

To better understand the situation, I'd like to ask a couple of questions:

Do you mind sharing a picture of your wiring installation?
Did you create an auto schedule?

Let's check a few things:

Reset your thermostat's information:

Schedule: This option will clear out your entire temperature schedule. Use this option if you want your thermostat to start learning a new schedule.
Home/Away: Your thermostat learns how often you walk by to help it know when to automatically switch to and from Eco Temperatures as you leave and come home.
Also, you can Visit our Help Center to learn more about Reset your Nest thermostat.

Keep me posted.

Best regards,

Melany

Re: No option to disable auto schedule

Darthfeder — Wed, 12 Jun 2024 21:23:46 GMT

I see no option to upload a wiring picture but I will reiterate - this worked perfectly with no changes for 3 years. Suddenly this year, it is not working. I have a program set - yes, please re-read my initial post. I do not have error messages, I have a Thermostat that is not following the most basic function a programmable thermostat has - following the schedule. I have reset everything - as I said, I did a factory reset and it did nothing.

This sure seems like a software update was pushed that doesn't work...

Re: No option to disable auto schedule

gmelanymelissa — Wed, 12 Jun 2024 23:24:27 GMT

Hi @Darthfeder,

Thanks for posting here in the community. I appreciate all your efforts taken before. Help's here!

My team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there.

Let me know if you have any other questions.

Regards,

Melany

Re: No option to disable auto schedule

Darthfeder — Thu, 13 Jun 2024 02:53:03 GMT

Done form is submitted

Re: No option to disable auto schedule

gmelanymelissa — Thu, 13 Jun 2024 16:37:30 GMT

Hi there!

Thanks for the follow-up.

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.

Let me know if you have any other questions.

Regards,

Melany

Re: No option to disable auto schedule

Jmarfin — Sun, 30 Jun 2024 13:52:38 GMT

I've been having the same issue. The thermostat ignores my schedules and maintains my 'Sleep' schedule temperatures well into the afternoon. Seems like the thermostat is ignoring my preferences and using my air conditioning aggressively for no reason. Even on cool mornings, it still runs for hours because it didn't change from 'Sleep' (68 degrees) to 'Comfort' (72 degrees).

Re: No option to disable auto schedule

gmelanymelissa — Wed, 03 Jul 2024 20:06:46 GMT

Hi there!

Thanks for posting here in the community. I'm sorry to hear your Nest thermostat ignores your schedules. Help's here!

To better assist you, I'd like to ask a few questions:

What kind of thermostat do you have?
When did the inconvenience start?
What troubleshooting steps have you tried so far?
Are there any error messages?
Is this a new installation?
What kind of HVAC system do you have?
When was the last maintenance check for your HVAC system?
Have there been any recent changes or upgrades to your HVAC system?
Does this situation happen for heating only, cooling only, or both?

In the meantime, let's check this tip:

Eco Mode: Make sure the Eco mode is off through the Nest app. Follow these steps on how to change which temperature Eco heats or cools.

Keep me posted.

Regards,

Melany

Re: No option to disable auto schedule

Jmarfin — Wed, 03 Jul 2024 20:31:50 GMT

Nest Thermostat (phone is pixel 8 pro)
Inconvenience started a week or so ago (What is im assuming the latest update to Google Home)
I've restarted my thermostat and my phone. Also removed the thermostat from my Home devices and added it again
No error message - just a lack of functionality to turn off "Automatic Schedule Changes"
I've had this thermostat for 3 years
HVAC is furnace with AC/heat pump
HVAC system was bought and updated when I got the thermostat 3 years ago
No recent changes to any hardware in 3 years
Happens with both but I'm only running AC since it's warm this time of year where I live

I'm telling you that it's a lack of a setting within Google Home for the "Automatic Schedule Changes". Suddenly it's overriding my schedule (which I built for a reason) and continuing to use my AC excessively. What's the point of my temperature schedules if they are completely ignored?

Re: No option to disable auto schedule

gmelanymelissa — Wed, 03 Jul 2024 23:58:31 GMT

Hi @Jmarfin,

Thanks for the follow-up information.

To better assist you, I'd like to ask a couple of questions.

Would you mind sharing a picture of your wiring installation?
Did you invite a family member to your account?

Have a look at this guide:

Disable Home/Away and Presence Sensing: Your thermostat learns how often you walk by to help it know when to automatically switch to and from Eco Temperatures as you leave and come home. Follow these steps to Change Home & Away Routines settings

Keep me posted.

Best regards,

Melany

Re: No option to disable auto schedule

Jmarfin — Thu, 04 Jul 2024 01:36:06 GMT

I do not have an option to attach an image here. The wiring is standard with the following wires: Y, C, W, G, R, *OB. The installation was done by a professional and I would like to be clear: I have had this thermostat for 3 years without issues.

The ONLY setting to change within the device settings in Google Home is the addition of the "Automatic Schedule Changes", which is accompanied by the Google Gemini symbol. I am assuming that Google is using AI to adjust how the thermostat interacts with my home.

I have not added a family member to my home for 4 years. I cannot stress enough that NOTHING has changed on my end. The only change to have happen was on Google's end.

Re: No option to disable auto schedule

Jmarfin — Thu, 04 Jul 2024 09:46:39 GMT

Here's another incredible update for this thread:

It's currently 5:37 am. My sleep schedule is supposed to keep the house at 68 degrees until 7:00 am. I was woken up because my house is CURRENTLY SET TO 61 DEGREES. This is the first time this has happened overnight. Usually it ignored my schedule for comfort to be between 7am and 9pm. But now it's completely changing my temperatures and doing so overnight - and waking me up early because I'm actually too cold in my own bed.

I don't know what you or anyone else at Google needs to push this info up the line and get the programmers to make an update in Google Home. Tell them to add the functionality to turn off "Automatic Schedule Changes" within the Google Home app. That's all I need. Or fix how it "learns" so it stops running my AC for 6 HOURS STRAIGHT from 10pm to 4am.

(For your reference before you ask, it's 71 degrees outside right now. My sleep is set to 68 degrees. My comfort is set to 72 degrees. Give me one good reason that my thermostat decided to turn my house into the Arctic circle tonight? Why would it adjust my sleep temperature by 7 degrees, run my AC for 4 hours straight, and cost me extra money on a night where it only had to cool the house 3 degrees different from the outside temperature?)

Re: No option to disable auto schedule

Jmarfin — Thu, 04 Jul 2024 11:36:35 GMT

Hey @gmelanymelissa,

I finally factory reset my device because I'm fed up and would you like to guess what happened? Absolutely f nothing! "Automatic Schedule Changes" are still on! Isn't that wonderful? I did not have any option to turn them off or to opt out of them when setting my thermostat up.

I love that Google is making me run my AC for 6 hours straight against my will! I love paying more money to the electric company for wasting electricity!! Hooray!

Re: No option to disable auto schedule

gmelanymelissa — Thu, 04 Jul 2024 16:29:16 GMT

Hi @Jmarfin,

Thanks for the follow-up. I appreciate all your efforts. I understand how frustrating it can be when your Automatic Schedule isn't working as expected.

My team would like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done. Someone will contact you with further assistance.

Keep me posted.

Best regards,
Melany

Re: No option to disable auto schedule

gmelanymelissa — Sun, 07 Jul 2024 18:04:38 GMT

Hello again!

We haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Keep me posted.

Best regards,
Melany

Re: No option to disable auto schedule

Jmarfin — Sun, 07 Jul 2024 20:47:21 GMT

I reached out and called Google Nest Support separately and they were unable to assist me either. They removed my account and added it again to clear any previously stored data regarding my schedule issues. I also removed all of my schedules in my settings. I have re-adjusted my temperature preferences. The "Automatic Schedule Changes" is still turned on and still malfunctioning and setting my home to undesirable temperatures.

Yesterday while away from home, my home temperature reached 104⁰ because the settings for my thermostat were changed and I had to reconfigure them all again.

If you have any other solutions or can get me in touch with a supervisor or manager who has authority to make changes to my account directly, I would prefer that. Otherwise, I don't think you or anyone at the base level Nest Support is able to help me. The setting persists and the option to turn it off is still nowhere to be found.

Thanks

Re: No option to disable auto schedule

gmelanymelissa — Mon, 08 Jul 2024 00:10:50 GMT

Hi there!

Thank you for the information and insights.

To continue assisting you. Please fill out this form with all the necessary information. Once you complete the form, a community specialist will contact you with further assistance.

Regards,
Melany