topic Re: Nest thermostat is unable to connect to my Wi-Fi in Nest Thermostats

Nest thermostat is unable to connect to my Wi-Fi

Elliottd — Mon, 08 Jul 2024 10:33:25 GMT

My nest thermostat is unable to connect to my house or any other Wi-Fi. I have factory rest the thermostat. It’s unable to see any network and say nest. Com/w5 error. I have followed all the troubleshooting steps.

Re: Nest thermostat is unable to connect to my Wi-Fi

David_K — Mon, 08 Jul 2024 13:08:27 GMT

If you continue to see the W5 help code after restarting your thermostat, the best thing to do is contact support. Make sure you have the help code and your thermostat’s serial number ready to go before your call. To find your thermostat’s serial number, pull the display off the base and flip it over. The serial number is above the QR code on the back of the display. When you reach an agent, be sure to let them know you've already tried restarting your thermostat.

Re: Nest thermostat is unable to connect to my Wi-Fi

Dan63 — Mon, 08 Jul 2024 19:05:01 GMT

I have attempted all the troubleshooting advice but it does not see my WiFi network. The is no W5 help code.

The SN of the Thermostat is #########

If I purchase a replacement, will I need to install a new base too?

Dan

Re: Nest thermostat is unable to connect to my Wi-Fi

David_K — Wed, 10 Jul 2024 10:27:32 GMT

If you're not seeing a W5 help code, that's a different issue. Have you tried all the steps mentioned below?

Nest thermostat is offline - Google Nest Help

Does it see any Wifi networks at all?