https://www.googlenestcommunity.com/t5/Nest-Thermostats/Locked-out-what-cord/m-p/631084#M122365 <P>You need a micro-USB cable. Once you have the right cable, follow these steps:</P> <OL> <LI style="font-weight: 400;" aria-level="1"><SPAN>Connect the Nest Thermostat display via USB to a computer.</SPAN><SPAN><BR /><BR /></SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Verify that the Nest Thermostat mounts (appears as an attached drive icon).</SPAN></LI> </OL> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive will not mount: Restart the thermostat and the computer.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If it doesn't appear, use a different cable/port/computer.</SPAN></LI> </UL> <P><SPAN>If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.</SPAN></P> Sat, 13 Jul 2024 14:42:47 GMT David_K 2024-07-13T14:42:47Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Locked-out-what-cord/m-p/630845#M122321 <P>So I removed my thermostat from my Google home app, which in turn removed it from my Nest App. My thermostat is locked and for the life of me I can not remember what pin I chose, and trust me I've tried them all. So from what I gather, I need to connect to a PC then contact support, however, I can't figure out what cord to use, it's not your standard phone micro USB, it's much bigger, I have the 3rd gen learning thermostat. So what kind of cord do I need?</P> Fri, 12 Jul 2024 00:37:03 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Locked-out-what-cord/m-p/630845#M122321 DPierce 2024-07-12T00:37:03Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Locked-out-what-cord/m-p/631084#M122365 <P>You need a micro-USB cable. Once you have the right cable, follow these steps:</P> <OL> <LI style="font-weight: 400;" aria-level="1"><SPAN>Connect the Nest Thermostat display via USB to a computer.</SPAN><SPAN><BR /><BR /></SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Verify that the Nest Thermostat mounts (appears as an attached drive icon).</SPAN></LI> </OL> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive will not mount: Restart the thermostat and the computer.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If it doesn't appear, use a different cable/port/computer.</SPAN></LI> </UL> <P><SPAN>If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.</SPAN></P> Sat, 13 Jul 2024 14:42:47 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Locked-out-what-cord/m-p/631084#M122365 David_K 2024-07-13T14:42:47Z