topic Re: Wifi not working on thermostat in Nest Thermostats

Wifi not working on thermostat

windom — Fri, 02 Aug 2024 16:34:24 GMT

Wifi stopped working on my Google Nest Gen 3 thermostat. It worked fine since I purchased it about 1 year ago. I've have a message saying 'nest.com/w5'. I went through the troubleshooting list (and others) but a restart reports the same mssg. The thermostat cannot see any wifi APs when searching. I live in a condo community so there should be several on the search list. All other wifi in the house works. Looks like the wifi in the thermostat has gone bad. What do I do from here?

windom

Re: Wifi not working on thermostat

moralesvicente — Mon, 05 Aug 2024 18:03:49 GMT

Hello windom,

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to hear your Nest Learning thermostat 3rd generation is not connecting with your wi-fi network. So don’t worry; I’m here to assist you.

To confirm you’ve followed the right steps, please review this article: Troubleshoot a Nest thermostat w5 code.
If the problem persists, please fill out this form. One of our representatives will subsequently contact you via email and continue with further assistance. Once you’re done, please let me know.

Best regards,
Daniel

Re: Wifi not working on thermostat

windom — Tue, 06 Aug 2024 16:06:45 GMT

Thank you for your response. The troubleshooting guide for W5 did not resolve the issue so I contacted live support. They are sending me a replacement.

windom