Nest thermostat app log in issues

Hbabjack — Thu, 08 Aug 2024 15:47:16 GMT

Hello I was recently logged out of my nest app out of nowhere. And can’t seem to log back in. I have the password saved so I knows correct but it keeps telling me either my email or pw is incorrect. When I try to do a pw reset I don’t receive the email.

Re: Nest thermostat app log in issues

luciaaa — Tue, 13 Aug 2024 17:31:21 GMT

Hi, @Hbabjack,

Thank you so much for posting in the community. I understand how frustrating it must be to be unable to log in to the Nest app, and I apologize for the inconvenience. I’m happy to help you and find a solution.

To better assist you, please provide the following information:

Have you already migrated your account to Google?
Is your email address associated with an educational institution or workplace?
Are you using an Android or iOS device?
What is the current version of the Nest app?
Who is your internet service provider?

To troubleshoot, please try the following steps:

Sign in with Google: Select "Sign in with Google" and enter your email and password.
Ensure your device's date, time, and location settings are correct and that the Nest or Google Home app has permission to access your location.
Verify that both the Nest app and your device's software are up to date.
Force close the Nest app and reopen it.
Uninstall and reinstall: If the problem persists, uninstall the Nest app, restart your device, and then reinstall the app.
Try a different device: Attempt to log in using a different device.

Please let me know how it goes.

Best regards,

Ana.

Re: Nest thermostat app log in issues

Hbabjack — Tue, 13 Aug 2024 17:35:22 GMT

We called and it’s been fixed. Thanks

topic Nest thermostat app log in issues in Nest Thermostats

Nest thermostat app log in issues

Re: Nest thermostat app log in issues

Re: Nest thermostat app log in issues