topic Re: Cannot connect to nest app with iPhone in Nest Thermostats

Cannot connect to nest app with iPhone

jmhurter — Fri, 09 Aug 2024 12:58:56 GMT

All of a sudden I am no longer able to access the Nest app with my iphone or iPad. I can control my thermostat using the Google Home app but it won’t allow me to access the Nest app which I have always done.

Re: Cannot connect to nest app with iPhone

KevanH — Fri, 09 Aug 2024 14:57:00 GMT

I am having the exact same issue. Google home sees the thermostat but I am unable to log into the Neat App. I am also unable to retrieve my password. I also not that when I try to rest the thermostat the QR code that come up , when scanned takes me to a web page Hipogo which looks like a scam.

Re: Cannot connect to nest app with iPhone

MrRobotico — Fri, 09 Aug 2024 16:34:20 GMT

I have the same issue here. The website and Google Home App work, but the Nest iPhone app does not. This is the case for all my Apple devices.

Re: Cannot connect to nest app with iPhone

hfb — Fri, 09 Aug 2024 16:51:54 GMT

Same issue. The app and account have worked for years, now they don't. Deleting the app and reinstalling doesn't work. Relogging in doesn't work.

If I try to log into a different gmail account, that works. It's like they messed up something about our normal accounts.

Re: Cannot connect to nest app with iPhone

MrRobotico — Fri, 09 Aug 2024 17:12:49 GMT

Thanks for providing this feedback. If I have to create a new account and start all over, I will look for another thermostat vendor. I will give them a few days to resolve and, if not, move on to an Ecobee or something. I was thinking of upgrading to their new version of the Nest, but now it might not be an option.

Re: Cannot connect to nest app with iPhone

hfb — Sat, 10 Aug 2024 01:17:51 GMT

I'm in the same boat. After past experiences here (issues with the Home app, issues with Protects bricking), I don't have much hope that they'll get to the bottom of the problem. ~~If it's like last time, Support will do nothing, then pop in a month and a half later to ask how it's going before locking the post.~~

One by one my Google products have died because of issues caused remotely by Google themselves. The thermostat was the last device standing. Time to move on I think.

Re: Cannot connect to nest app with iPhone

hfb — Sat, 10 Aug 2024 01:17:00 GMT

I had a productive session with chat support who seemed to take it up the chain. Some hours later it started working.

So kudos to support.

Re: Cannot connect to nest app with iPhone

MrRobotico — Sat, 10 Aug 2024 02:24:28 GMT

@hfb Thank you for your efforts in getting this resolved! I’m impressed by the quick turnaround from customer support. I can confirm that mine is working as well.