https://www.googlenestcommunity.com/t5/Nest-Thermostats/Connection-issues/m-p/637087#M123813 <P>Hey Pplazola19,&nbsp;</P> <P>&nbsp;</P> <P>Thanks for reaching out to the Google Community Forum. I’m sorry to know you're experiencing wifi troubles. Don’t worry, I’m here to help you.&nbsp;</P> <P>&nbsp;</P> <P>To better understand the situation, please provide the following information:</P> <P>&nbsp;</P> <UL> <LI>What type of Google device do you have?</LI> <LI>Who is your internet service provider?</LI> <LI>What's the status of the light on the device?</LI> <LI>When did the issue start?</LI> <LI>Are you able to see the devices on the Google Home app?</LI> </UL> <P>Feel free to write in this post to provide you with more assistance.</P> <P>Best regards,</P> <P>Daniel</P> Tue, 13 Aug 2024 23:57:03 GMT moralesvicente 2024-08-13T23:57:03Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Connection-issues/m-p/636522#M123687 <P>Cannot seem to reconnect to WiFi&nbsp;</P> Sat, 10 Aug 2024 20:37:30 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Connection-issues/m-p/636522#M123687 Pplazola19 2024-08-10T20:37:30Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Connection-issues/m-p/636531#M123690 <P>1.&nbsp; What brand name router do you have?&nbsp; Are you trying to connect it to 2.4 or 5?</P><P>2.&nbsp; Is there anything else in your house like IoT (low-hanging fruit) items that need to be connected?</P><P>3.&nbsp; Can you log into your router, look up wireless for both 2.4 and 5 from that perspective?</P> Sat, 10 Aug 2024 21:52:29 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Connection-issues/m-p/636531#M123690 sterlinghawk 2024-08-10T21:52:29Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Connection-issues/m-p/637087#M123813 <P>Hey Pplazola19,&nbsp;</P> <P>&nbsp;</P> <P>Thanks for reaching out to the Google Community Forum. I’m sorry to know you're experiencing wifi troubles. Don’t worry, I’m here to help you.&nbsp;</P> <P>&nbsp;</P> <P>To better understand the situation, please provide the following information:</P> <P>&nbsp;</P> <UL> <LI>What type of Google device do you have?</LI> <LI>Who is your internet service provider?</LI> <LI>What's the status of the light on the device?</LI> <LI>When did the issue start?</LI> <LI>Are you able to see the devices on the Google Home app?</LI> </UL> <P>Feel free to write in this post to provide you with more assistance.</P> <P>Best regards,</P> <P>Daniel</P> Tue, 13 Aug 2024 23:57:03 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Connection-issues/m-p/637087#M123813 moralesvicente 2024-08-13T23:57:03Z