topic Re: Customer Complaint - further escalation required in Nest Thermostats

Customer Complaint - further escalation required

LPK57 — Thu, 05 Sep 2024 19:32:25 GMT

Looking to further escalate my complaint regarding an outstanding warranty issue (Nest Learning Thermostat) from July 16, 2024. After numerous attempts in speaking with the Nest Customer Care Team, the matter remains unresolved. Despite assurances that the matter would be corrected, I am dissatisfied in the mishandling of the return process. The Customer Care Team has failed to take accountability for the initial error. With that said, I have asked for more information regarding the Customer Escalation process in which I simply get reverted back to the Help Centre to call. I have also completed the Product Feedback form however have yet to receive a response. Any additional information would be greatly appreciated. Thank you.

Re: Customer Complaint - further escalation required

SoriaD_ — Wed, 11 Sep 2024 23:00:41 GMT

Hello @LPK57

Thanks for reaching out to our Nest Community. I apologize for all the inconvenience. I'm here to help you with that.

I completely understand this situation. Let me lend you a hand to find the solution.
Please fill out this form to forward this case to my support team. We are so happy to assist you.

Feel free to reply to this post when you complete it. We will contact you to continue searching for an answer.

Best regards,
Douglas.

Re: Customer Complaint - further escalation required

LPK57 — Fri, 13 Sep 2024 11:27:54 GMT

Completed. Thank you.