topic Re: Heat Link Dead in Nest Thermostats

Heat Link Dead

ryszardk — Sun, 15 Sep 2024 14:24:30 GMT

Hello,

My 3rd generation Nest Heat Link died this morning. How can I get a replacement unit in Ireland?

Re: Heat Link Dead

gmelanymelissa — Wed, 18 Sep 2024 23:33:42 GMT

Hi @ryszardk,

Thanks for posting here in the community. I'm sorry to hear your Heat Link is Dead. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

Is the entire system powered on?
Are you seeing any error messages on the display?
Have you tried pressing the center button on the Heat Link?

Keep me posted.

Best regards,

Melany

Re: Heat Link Dead

ryszardk — Thu, 19 Sep 2024 12:26:52 GMT

Hi Melany,

The system is powered on. There is a connection error message on the display—H72. There are no lights on the Heat Link unit. I tried pressing and holding the center button several times, but nothing happened.

Regards,

Richard

Re: Heat Link Dead

gmelanymelissa — Thu, 19 Sep 2024 17:26:04 GMT

Hi @ryszardk,

Thanks for the follow-up information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Let me know if you have any other questions.

Best regards,

Melany

Re: Heat Link Dead

gmelanymelissa — Sun, 22 Sep 2024 17:16:53 GMT

Hi there!

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.

Let me know if you have any questions.

Regards,
Melany