https://www.googlenestcommunity.com/t5/Nest-Thermostats/I-never-set-up-a-nest-account-and-I-can-not-unlock-my-nest-thermostat/m-p/649383#M126388 <P>We recently purchased a new home, and I do not have my Nest thermostat pin. How can I access this?&nbsp;</P> Mon, 14 Oct 2024 16:25:24 GMT BobbyGaur 2024-10-14T16:25:24Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/I-never-set-up-a-nest-account-and-I-can-not-unlock-my-nest-thermostat/m-p/649383#M126388 <P>We recently purchased a new home, and I do not have my Nest thermostat pin. How can I access this?&nbsp;</P> Mon, 14 Oct 2024 16:25:24 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/I-never-set-up-a-nest-account-and-I-can-not-unlock-my-nest-thermostat/m-p/649383#M126388 BobbyGaur 2024-10-14T16:25:24Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/I-never-set-up-a-nest-account-and-I-can-not-unlock-my-nest-thermostat/m-p/649409#M126399 <P><SPAN>If your thermostat is still connected to Wi-Fi and you can see it in the Nest app or Home app, you can unlock and reset the PIN using the app:</SPAN></P> <P><A href="https://support.google.com/googlenest/answer/9247319#zippy=" target="_blank"><STRONG>Lock and unlock your Nest thermostat - Google Nest Help</STRONG></A></P> <P><SPAN>If you can't control it using the app anymore, you'll need to reset it using a computer.</SPAN></P> <OL> <LI style="font-weight: 400;" aria-level="1"><SPAN>Connect the Nest Thermostat display via USB to a computer.</SPAN><SPAN><BR /><BR /></SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Verify that the Nest Thermostat mounts (appears as an attached drive icon).</SPAN></LI> </OL> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive will not mount: Restart the thermostat and the computer.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If it doesn't appear, use a different cable/port/computer.</SPAN></LI> </UL> <P><SPAN>If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.</SPAN></P> Mon, 14 Oct 2024 18:41:01 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/I-never-set-up-a-nest-account-and-I-can-not-unlock-my-nest-thermostat/m-p/649409#M126399 David_K 2024-10-14T18:41:01Z