https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-Thermostat-Base-Not-Powering/m-p/653047#M127247 <P>Hey all,</P><P>I've owned my thermostat for about 3 years, and now have an issue rendering it unusable.</P><P>The thermostat can be charged when I remove the base and plug the charging cable into the thermostat directly. However, it can't be operated in this configuration, and requests that it is placed in the base.&nbsp;</P><P>When connected to the base, the thermostat will power on, but the base does not charge the unit. The little LED flashes, suggesting it is getting power.</P><P>The thermostat will then display one of two messages.</P><OL><LI>Your thermostat is restarting. back in a bit</LI><LI>Your thermostat needs to shut down in order to save battery power</LI></OL><P>Any help appreciated.&nbsp;<BR /><BR /></P><P>Thanks</P> Fri, 01 Nov 2024 02:31:52 GMT Bbascue 2024-11-01T02:31:52Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-Thermostat-Base-Not-Powering/m-p/653047#M127247 <P>Hey all,</P><P>I've owned my thermostat for about 3 years, and now have an issue rendering it unusable.</P><P>The thermostat can be charged when I remove the base and plug the charging cable into the thermostat directly. However, it can't be operated in this configuration, and requests that it is placed in the base.&nbsp;</P><P>When connected to the base, the thermostat will power on, but the base does not charge the unit. The little LED flashes, suggesting it is getting power.</P><P>The thermostat will then display one of two messages.</P><OL><LI>Your thermostat is restarting. back in a bit</LI><LI>Your thermostat needs to shut down in order to save battery power</LI></OL><P>Any help appreciated.&nbsp;<BR /><BR /></P><P>Thanks</P> Fri, 01 Nov 2024 02:31:52 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-Thermostat-Base-Not-Powering/m-p/653047#M127247 Bbascue 2024-11-01T02:31:52Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-Thermostat-Base-Not-Powering/m-p/653514#M127367 <P>Hi&nbsp;<a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/611596">@Bbascue</a>,</P> <P>&nbsp;</P> <P>Thank you for reaching out and sharing detailed information. I understand you are encountering some issues when you connect the base, the Nest Thermostat powers on, but the base does not charge, and a small LED flashes, and it cannot be operated in this configuration. I'm here to help you find a solution together.</P> <P>To assist you further, please attempt the following questions:</P> <UL> <LI aria-level="1">When did the issue first occur?</LI> <LI aria-level="1">If the thermostat was recently installed, what is the make and model of your heating, ventilation, and air conditioning (HVAC) equipment?</LI> <LI aria-level="1">What is the color of the LED light?</LI> <LI aria-level="1">Are the power breakers on, and do you receive power to your home?</LI> <LI aria-level="1">Is the thermostat's display seated properly?</LI> <LI aria-level="1">How long have you left your Nest thermostat charged?</LI> <LI aria-level="1">Are the power breakers on, and do you receive power to your home?</LI> <LI aria-level="1">Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?</LI> </UL> <P>In the meantime, you can do this basic troubleshooting.</P> <UL> <LI aria-level="1">Press the thermostat ring until the screen turns off (about 10 seconds), then let go of the ring. The thermostat screen turns on as it boots up.</LI> </UL> <P>Please keep me posted and let me know how it goes.</P> <P>&nbsp;</P> <P>Warm regards,</P> <P><BR /><BR /></P> <P>Jeremy.</P> Sun, 03 Nov 2024 20:14:58 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-Thermostat-Base-Not-Powering/m-p/653514#M127367 cifuentesj 2024-11-03T20:14:58Z