topic Re: Radiators not coming on. Theromstat is orange, but radiators don't come on in Nest Thermostats

Radiators not coming on. Theromstat is orange, but radiators don't come on

Stevo70 — Tue, 29 Oct 2024 20:06:16 GMT

Radiators don't come on although nest says it's heating. Heat link is clicking when turning on and off from nest or app, but boiler doesn't kick in. We are still getting hot water!

Re: Radiators not coming on. Theromstat is orange, but radiators don't come on

Uze — Thu, 31 Oct 2024 17:26:27 GMT

I am also having this issue

Re: Radiators not coming on. Theromstat is orange, but radiators don't come on

Derickf — Sat, 02 Nov 2024 06:18:09 GMT

Hi Folks!

I'm truly sorry to hear that your Nest Thermostat is not turning on the heating. I'll be more than glad to help you to fix this issue.

It is important to me to find the correct troubleshooting for both of you. Could you please reply to the following questions so I can assist you better:

What type of thermostat do you have?
When was the last time that your heating system had maintenance?
Have you had power outages recently?
When was the last time that your heating worked?

I’ll be waiting for your reply,

Regards,

Derick.

Re: Radiators not coming on. Theromstat is orange, but radiators don't come on

Uze — Sat, 02 Nov 2024 08:06:58 GMT

Morning

It's a Google Nest three. It came on accidentally a few weeks ago so I quickly switched off as it was too warm. Now it's cold we need it on. I have on the App put heating on and even turned the thermostat up but it's just on coming on. We have our boiler serviced every year and the hot water is coming on

Re: Radiators not coming on. Theromstat is orange, but radiators don't come on

Uze — Sat, 02 Nov 2024 08:08:18 GMT

Sorry should say it's just not coming on

Re: Radiators not coming on. Theromstat is orange, but radiators don't come on

Stevo70 — Sat, 02 Nov 2024 09:27:08 GMT

This has now been resolved. It was a loose wire on the Heat Link.

Thanks

Re: Radiators not coming on. Theromstat is orange, but radiators don't come on

Derickf — Sun, 03 Nov 2024 02:24:54 GMT

Hi @Uze,

Thank you for replying back to me. I understand how important it is for you to have heating in your home. Let me help you with your matter.

I have some questions for you:

Are you able to see any light on your Heat Link?

Have you checked if the breakers are on?

Is the Nest Thermostat showing an error code like H71?

@Stevo70, Im glad to hear that your issue was resolved, remember don't hesitate to contact us back if you need help again with your Nest Thermostat.

I'll be looking for your reply.

Regards,

Derick.