topic Re: Nest heating when it should be cooling in Nest Thermostats https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-heating-when-it-should-be-cooling/m-p/654260#M127581 <P>Hi,&nbsp;<a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/611850">@EricBram</a>,</P> <P>&nbsp;</P> <P><SPAN>Thank you so much for posting in the community. I’m truly sorry your system is heating instead of cooling. Let’s work together and find a solution!</SPAN></P> <P>&nbsp;</P> <P><SPAN>To effectively troubleshoot, please provide the following information:&nbsp;</SPAN></P> <P>&nbsp;</P> <UL> <LI aria-level="1"><SPAN>What</SPAN><A href="https://support.google.com/googlenest/answer/9246551?hl=en-CA&amp;sjid=18386631428954449958-NC" target="_blank"><SPAN> type of thermostat</SPAN></A><SPAN> do you have?&nbsp;</SPAN></LI> <LI aria-level="1"><SPAN>Is your HVAC system a conventional or a heat pump system?&nbsp;</SPAN></LI> <LI aria-level="1"><SPAN>Would you mind sharing a picture of your wiring configuration?</SPAN></LI> <LI aria-level="1"><SPAN>Have there been any recent changes or upgrades to your HVAC system?</SPAN></LI> <LI aria-level="1"><SPAN>Does the issue happen with heating only, cooling only, or both?</SPAN></LI> <LI aria-level="1"><SPAN>Are there any error messages?</SPAN></LI> <LI aria-level="1"><SPAN>Is this the first time you're activating heating since the season changed?</SPAN></LI> <LI><SPAN>When was the last maintenance check for your HVAC system?</SPAN></LI> </UL> <P>&nbsp;</P> <P><SPAN>In the meantime, follow these troubleshooting steps:&nbsp;</SPAN></P> <P>&nbsp;</P> <UL> <LI aria-level="1"><SPAN>Check the Google Home app routines. Ensure no Google Assistant routines are interfering with your thermostat settings. Check out this article:</SPAN><A href="https://support.google.com/chromecast/answer/10071810?hl=en&amp;sjid=9308773057224965444-NA" target="_blank"><SPAN> Change home and away routine settings</SPAN></A><SPAN>.</SPAN></LI> <LI aria-level="1"><SPAN>Ensure wires are fully inserted: The wires may not be making a proper connection with the terminals. Make sure at least ¼ to ½ inch of the copper wire is exposed, straightened, and fully inserted into each of the required connectors. If necessary, </SPAN><A href="https://support.google.com/googlenest/answer/9244860?hl=en-CA&amp;sjid=3924517627296213530-NA#:~:text=Strip%20and%20fix,system%20back%20on." target="_blank"><SPAN>strip and re-insert the wires</SPAN></A><SPAN>.</SPAN></LI> </UL> <P>&nbsp;</P> <P><SPAN>Please let me know how it goes.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Best regards,</SPAN></P> <P><BR /><BR /></P> <P><SPAN>Ana</SPAN></P> Thu, 07 Nov 2024 23:01:04 GMT luciaaa 2024-11-07T23:01:04Z Nest heating when it should be cooling https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-heating-when-it-should-be-cooling/m-p/653185#M127275 <P>Just installed nest thermostat is heating when it should be cooling&nbsp;</P> Fri, 01 Nov 2024 21:42:34 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-heating-when-it-should-be-cooling/m-p/653185#M127275 EricBram 2024-11-01T21:42:34Z Re: Nest heating when it should be cooling https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-heating-when-it-should-be-cooling/m-p/654260#M127581 <P>Hi,&nbsp;<a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/611850">@EricBram</a>,</P> <P>&nbsp;</P> <P><SPAN>Thank you so much for posting in the community. I’m truly sorry your system is heating instead of cooling. Let’s work together and find a solution!</SPAN></P> <P>&nbsp;</P> <P><SPAN>To effectively troubleshoot, please provide the following information:&nbsp;</SPAN></P> <P>&nbsp;</P> <UL> <LI aria-level="1"><SPAN>What</SPAN><A href="https://support.google.com/googlenest/answer/9246551?hl=en-CA&amp;sjid=18386631428954449958-NC" target="_blank"><SPAN> type of thermostat</SPAN></A><SPAN> do you have?&nbsp;</SPAN></LI> <LI aria-level="1"><SPAN>Is your HVAC system a conventional or a heat pump system?&nbsp;</SPAN></LI> <LI aria-level="1"><SPAN>Would you mind sharing a picture of your wiring configuration?</SPAN></LI> <LI aria-level="1"><SPAN>Have there been any recent changes or upgrades to your HVAC system?</SPAN></LI> <LI aria-level="1"><SPAN>Does the issue happen with heating only, cooling only, or both?</SPAN></LI> <LI aria-level="1"><SPAN>Are there any error messages?</SPAN></LI> <LI aria-level="1"><SPAN>Is this the first time you're activating heating since the season changed?</SPAN></LI> <LI><SPAN>When was the last maintenance check for your HVAC system?</SPAN></LI> </UL> <P>&nbsp;</P> <P><SPAN>In the meantime, follow these troubleshooting steps:&nbsp;</SPAN></P> <P>&nbsp;</P> <UL> <LI aria-level="1"><SPAN>Check the Google Home app routines. Ensure no Google Assistant routines are interfering with your thermostat settings. Check out this article:</SPAN><A href="https://support.google.com/chromecast/answer/10071810?hl=en&amp;sjid=9308773057224965444-NA" target="_blank"><SPAN> Change home and away routine settings</SPAN></A><SPAN>.</SPAN></LI> <LI aria-level="1"><SPAN>Ensure wires are fully inserted: The wires may not be making a proper connection with the terminals. Make sure at least ¼ to ½ inch of the copper wire is exposed, straightened, and fully inserted into each of the required connectors. If necessary, </SPAN><A href="https://support.google.com/googlenest/answer/9244860?hl=en-CA&amp;sjid=3924517627296213530-NA#:~:text=Strip%20and%20fix,system%20back%20on." target="_blank"><SPAN>strip and re-insert the wires</SPAN></A><SPAN>.</SPAN></LI> </UL> <P>&nbsp;</P> <P><SPAN>Please let me know how it goes.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Best regards,</SPAN></P> <P><BR /><BR /></P> <P><SPAN>Ana</SPAN></P> Thu, 07 Nov 2024 23:01:04 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-heating-when-it-should-be-cooling/m-p/654260#M127581 luciaaa 2024-11-07T23:01:04Z