https://www.googlenestcommunity.com/t5/Nest-Thermostats/Resetting-the-pin/m-p/656404#M127892 <P>Hello&nbsp;<a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/615491">@Lady5</a>&nbsp;</P> <P>&nbsp;</P> <P>Thanks for reaching out to our Nest Community.&nbsp;I apologize for all the inconvenience of controlling your Nest Thermostat.&nbsp;Don't worry; I'm happy to help you with this situation.</P> <P>&nbsp;</P> <P>Follow these steps to unlock your Nest thermostat with the Nest app:</P> <UL> <LI>Tap the Nest thermostat that you'd like to unlock.</LI> <LI>Tap the Settings Nest settings at the top-right corner.</LI> <LI>Scroll to the bottom of the menu and tap Unlock.</LI> </UL> <P>If you can't control it using the app anymore, you'll need to reset it using a computer.</P> <UL> <LI>Connect the Nest Thermostat display via USB to a computer.</LI> <LI>Verify that the Nest Thermostat mounts (appears as an attached drive icon).</LI> </UL> <OL> <LI>If the Nest drive will not mount: Restart the thermostat and the computer.</LI> <LI>If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.</LI> <LI>If it doesn't appear, use a different cable/port/computer.</LI> </OL> <P>If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll help you with next steps, as these can't be shared publicly in the community.</P> <P><BR />Feel free to keep us posting, we're here to find a solution for you.</P> <P>Best regards,</P> <P>&nbsp;</P> <P><BR />Douglas.</P> Fri, 15 Nov 2024 21:53:00 GMT SoriaD_ 2024-11-15T21:53:00Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Resetting-the-pin/m-p/655156#M127710 <P>How do I reset my pin#?</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 11 Nov 2024 20:51:07 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Resetting-the-pin/m-p/655156#M127710 Lady5 2024-11-11T20:51:07Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Resetting-the-pin/m-p/656404#M127892 <P>Hello&nbsp;<a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/615491">@Lady5</a>&nbsp;</P> <P>&nbsp;</P> <P>Thanks for reaching out to our Nest Community.&nbsp;I apologize for all the inconvenience of controlling your Nest Thermostat.&nbsp;Don't worry; I'm happy to help you with this situation.</P> <P>&nbsp;</P> <P>Follow these steps to unlock your Nest thermostat with the Nest app:</P> <UL> <LI>Tap the Nest thermostat that you'd like to unlock.</LI> <LI>Tap the Settings Nest settings at the top-right corner.</LI> <LI>Scroll to the bottom of the menu and tap Unlock.</LI> </UL> <P>If you can't control it using the app anymore, you'll need to reset it using a computer.</P> <UL> <LI>Connect the Nest Thermostat display via USB to a computer.</LI> <LI>Verify that the Nest Thermostat mounts (appears as an attached drive icon).</LI> </UL> <OL> <LI>If the Nest drive will not mount: Restart the thermostat and the computer.</LI> <LI>If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.</LI> <LI>If it doesn't appear, use a different cable/port/computer.</LI> </OL> <P>If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll help you with next steps, as these can't be shared publicly in the community.</P> <P><BR />Feel free to keep us posting, we're here to find a solution for you.</P> <P>Best regards,</P> <P>&nbsp;</P> <P><BR />Douglas.</P> Fri, 15 Nov 2024 21:53:00 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Resetting-the-pin/m-p/656404#M127892 SoriaD_ 2024-11-15T21:53:00Z