topic Re: Google does not deliver in Nest Thermostats

Google does not deliver

kbalafas — Tue, 12 Nov 2024 16:33:05 GMT

Sadly I have to say that I was very disappointed with Google's stance when I bought the Nest thermostat.

I got a discount (I am on Pixel and FI for almost 10 years) for the Nest which would give me free installation.

Installation did not happen.

I made 2 appointments with Handy?? (or Angi it is not clear) but on both occasions nobody showed up.

I ask for reimbursement of the installation fee in order to make my own moves for installation but Google (Maria) responded that I was discounted so I get nothing.

So no installation no money back.

Everybody make sure what you buy and also about the discounts.

If you get discounted price, no matter why be careful.

Very disappointed with Google.

Re: Google does not deliver

Rusell — Fri, 15 Nov 2024 17:35:10 GMT

Hi Kbalafas.

Thanks for posting in the community. I'm so sorry to hear that the technicians from Handy didn't come to your home, as they are our partner.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Rusell.

Re: Google does not deliver

kbalafas — Sat, 16 Nov 2024 18:03:58 GMT

I just filled out the form.

Waiting now for the response.

Third time the appointment was cancelled.

I guess this is a joke for you guys.

I regret believing that you can be different

Re: Google does not deliver

Rusell — Sun, 17 Nov 2024 19:34:03 GMT

Hi Kbalafas.
Hello again, we haven’t seen your form submission come through, please make sure if you submitted following relevant information as:

Community Thread
Community Username

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Rusell.

Re: Google does not deliver

kbalafas — Mon, 18 Nov 2024 21:57:06 GMT

I just resubmitted the form.

Let's see what you respond. Till now I feel like you are playing with me Russell.

Re: Google does not deliver

Rusell — Mon, 18 Nov 2024 23:19:25 GMT

Hi Kbalafas,

We appreciate you taking the time to complete the form correctly. A representative will reach out to you soon by email.

In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Rusell.

Re: Google does not deliver

kbalafas — Mon, 25 Nov 2024 17:40:52 GMT

How soon is soon?

One week already and nothing.

In the meantime fourth appointment is cancelled.

What can you say.

Just be careful guys.

Re: Google does not deliver

Rusell — Mon, 25 Nov 2024 19:08:58 GMT

Hi Kbalafas,

Hello again, I'm sorry that you didn't receive any responses from us yet but we don't have any specific time frame to contact you. Please keep an eye on your email for a response.

Please let me know if you have any additional questions. I'll be happy to assist you further!

Best regards,

Rusell.

Re: Google does not deliver

kbalafas — Mon, 25 Nov 2024 20:12:45 GMT

Additional question.

How soon is soon?

Thank you