https://www.googlenestcommunity.com/t5/Nest-Thermostats/Reconnecting-my-nest-thermostat-to-my-phone/m-p/657715#M128205 <P>Hi&nbsp;<a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/506243">@jamiebertocchi</a>,</P> <P>&nbsp;</P> <P>Thank you for your post and the detailed information you've provided. I understand that you are experiencing some reconnecting issues with your Nest Learning Thermostat 3rd generation. I am here to help. Let's work together to find a solution.&nbsp;</P> <P>To assist you with the best solution, I would like to get a bit more information:</P> <UL> <LI aria-level="1">Has your thermostat ever connected to your network?</LI> <LI aria-level="1">Are you controlling your thermostat from the Nest or Google Home app or the thermostat display?</LI> <LI aria-level="1">Does it show offline in the Nest or Google Home app or indicated on the device?</LI> <LI aria-level="1">Can the thermostat find or detect other networks?</LI> <LI aria-level="1">Has there been any recent change in the home Wi-Fi network?</LI> <LI aria-level="1">Can your other devices find your Wi-Fi network?</LI> <LI aria-level="1">Are you trying to connect to the 2.4 GHz or the 5 GHz network?</LI> <LI aria-level="1">Can your other Wi-Fi-capable devices (phone, tablet, computer) connect to the internet through your Wi-Fi network?</LI> <LI aria-level="1">What are the troubleshooting steps you've already tried? If so, which steps have you tried already?</LI> </UL> <P>&nbsp;</P> <P>Please keep me posted.</P> <P>&nbsp;</P> <P>Warm regards,</P> <P>Jeremy.</P> Fri, 22 Nov 2024 00:26:08 GMT cifuentesj 2024-11-22T00:26:08Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Reconnecting-my-nest-thermostat-to-my-phone/m-p/657060#M128044 <P>We’ve had the nest 3rd gen for awhile now &amp; I can’t operated it on my phone. Help it worked at one time</P> Tue, 19 Nov 2024 02:34:36 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Reconnecting-my-nest-thermostat-to-my-phone/m-p/657060#M128044 jamiebertocchi 2024-11-19T02:34:36Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Reconnecting-my-nest-thermostat-to-my-phone/m-p/657715#M128205 <P>Hi&nbsp;<a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/506243">@jamiebertocchi</a>,</P> <P>&nbsp;</P> <P>Thank you for your post and the detailed information you've provided. I understand that you are experiencing some reconnecting issues with your Nest Learning Thermostat 3rd generation. I am here to help. Let's work together to find a solution.&nbsp;</P> <P>To assist you with the best solution, I would like to get a bit more information:</P> <UL> <LI aria-level="1">Has your thermostat ever connected to your network?</LI> <LI aria-level="1">Are you controlling your thermostat from the Nest or Google Home app or the thermostat display?</LI> <LI aria-level="1">Does it show offline in the Nest or Google Home app or indicated on the device?</LI> <LI aria-level="1">Can the thermostat find or detect other networks?</LI> <LI aria-level="1">Has there been any recent change in the home Wi-Fi network?</LI> <LI aria-level="1">Can your other devices find your Wi-Fi network?</LI> <LI aria-level="1">Are you trying to connect to the 2.4 GHz or the 5 GHz network?</LI> <LI aria-level="1">Can your other Wi-Fi-capable devices (phone, tablet, computer) connect to the internet through your Wi-Fi network?</LI> <LI aria-level="1">What are the troubleshooting steps you've already tried? If so, which steps have you tried already?</LI> </UL> <P>&nbsp;</P> <P>Please keep me posted.</P> <P>&nbsp;</P> <P>Warm regards,</P> <P>Jeremy.</P> Fri, 22 Nov 2024 00:26:08 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Reconnecting-my-nest-thermostat-to-my-phone/m-p/657715#M128205 cifuentesj 2024-11-22T00:26:08Z