https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-nest-app-does-not-work-on-iPhone-12-but-does-on-my-old-iPhone-6s-any/m-p/57970#M12916 Mon, 06 Dec 2021 21:26:28 GMT SarahSparkles 2021-12-06T21:26:28Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-nest-app-does-not-work-on-iPhone-12-but-does-on-my-old-iPhone-6s-any/m-p/57970#M12916 Mon, 06 Dec 2021 21:26:28 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-nest-app-does-not-work-on-iPhone-12-but-does-on-my-old-iPhone-6s-any/m-p/57970#M12916 SarahSparkles 2021-12-06T21:26:28Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-nest-app-does-not-work-on-iPhone-12-but-does-on-my-old-iPhone-6s-any/m-p/61094#M13797 <P>Hey there,&nbsp;</P> <P>Sorry to hear that the Nest app is giving you troubles on your new phone, I'm sure it's confusing, but I'm happy to help.&nbsp;</P> <P>Would you mind letting me know what happens when you are trying to use the app? Are you able to open the app? Does it give you a loading screen or freeze? What are the issues specifically that you're having.&nbsp;</P> <P>&nbsp;</P> <P>I look forward to hearing from you.&nbsp;</P> <P><BR /> Best regards,&nbsp;</P> <P>Garrett DS</P> Fri, 10 Dec 2021 19:32:29 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-nest-app-does-not-work-on-iPhone-12-but-does-on-my-old-iPhone-6s-any/m-p/61094#M13797 GarrettDS 2021-12-10T19:32:29Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-nest-app-does-not-work-on-iPhone-12-but-does-on-my-old-iPhone-6s-any/m-p/62582#M14160 <P>Hey there,<BR /> Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.<BR /> <BR /> Have a great day.<BR /> Garrett DS<BR /> &nbsp;</P> Mon, 13 Dec 2021 19:05:41 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-nest-app-does-not-work-on-iPhone-12-but-does-on-my-old-iPhone-6s-any/m-p/62582#M14160 GarrettDS 2021-12-13T19:05:41Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-nest-app-does-not-work-on-iPhone-12-but-does-on-my-old-iPhone-6s-any/m-p/62624#M14173 <P>Hi there and thank you&nbsp;</P><P>so the app was opening and appeared to work but was not talking to the nest thermostat itself. So I couldn’t turn heating on via the app or on the way home for example. Today I’ve tried it again and it’s started to work again but I don’t know why it stopped and has started again ?&nbsp;</P> Mon, 13 Dec 2021 19:22:33 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-nest-app-does-not-work-on-iPhone-12-but-does-on-my-old-iPhone-6s-any/m-p/62624#M14173 SarahSparkles 2021-12-13T19:22:33Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-nest-app-does-not-work-on-iPhone-12-but-does-on-my-old-iPhone-6s-any/m-p/63193#M14292 <P>Hey there,&nbsp;</P> <P>Hmm, that is definitely odd that it is all of a sudden working again. Unfortunately that's hard to look into if it is working again and we don't have a reason for it.&nbsp;<BR /> I'm going to go ahead and close this thread since it is working now, but please feel free to create a new thread if the problem ever arises again.&nbsp;</P> <P><BR /> Best regards,&nbsp;</P> <P>Garrett DS</P> Tue, 14 Dec 2021 16:53:09 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-nest-app-does-not-work-on-iPhone-12-but-does-on-my-old-iPhone-6s-any/m-p/63193#M14292 GarrettDS 2021-12-14T16:53:09Z