https://www.googlenestcommunity.com/t5/Nest-Thermostats/Goggle-Nest-Thermostat-4th-Gen/m-p/663009#M129316 <P><SPAN>If you can't control it using the app anymore, you'll need to reset it using a computer.</SPAN></P> <OL> <LI style="font-weight: 400;" aria-level="1"><SPAN>Connect the Nest Thermostat display via USB to a computer.</SPAN><SPAN><BR /><BR /></SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Press and hold the thermostat display until it reboots into mass storage mode. Follow any prompts on the screen.<BR /><BR /></SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Verify that the Nest Thermostat mounts (appears as an attached drive icon).</SPAN></LI> </OL> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive will not mount: Restart the thermostat and the computer.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If it doesn't appear, use a different cable/port/computer.</SPAN></LI> </UL> <P><SPAN>If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.</SPAN></P> Sat, 14 Dec 2024 18:27:39 GMT David_K 2024-12-14T18:27:39Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Goggle-Nest-Thermostat-4th-Gen/m-p/662400#M129170 <P>How do I factory reset 4th Gen thermostat when locked out and not set up in Home app? Please help!!</P> Wed, 11 Dec 2024 14:54:49 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Goggle-Nest-Thermostat-4th-Gen/m-p/662400#M129170 Stephen0421 2024-12-11T14:54:49Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Goggle-Nest-Thermostat-4th-Gen/m-p/663009#M129316 <P><SPAN>If you can't control it using the app anymore, you'll need to reset it using a computer.</SPAN></P> <OL> <LI style="font-weight: 400;" aria-level="1"><SPAN>Connect the Nest Thermostat display via USB to a computer.</SPAN><SPAN><BR /><BR /></SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Press and hold the thermostat display until it reboots into mass storage mode. Follow any prompts on the screen.<BR /><BR /></SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>Verify that the Nest Thermostat mounts (appears as an attached drive icon).</SPAN></LI> </OL> <UL> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive will not mount: Restart the thermostat and the computer.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><SPAN>If it doesn't appear, use a different cable/port/computer.</SPAN></LI> </UL> <P><SPAN>If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.</SPAN></P> Sat, 14 Dec 2024 18:27:39 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Goggle-Nest-Thermostat-4th-Gen/m-p/663009#M129316 David_K 2024-12-14T18:27:39Z