topic Re: Nest Thermostat E won't stay charged and won't connect to app in Nest Thermostats

Nest Thermostat E won't stay charged and won't connect to app

elias_pie — Wed, 20 Oct 2021 23:34:11 GMT

I've had a Nest Thermostat E for just over 1 year and have started to have some issues with it holding a charge. When I charge it via micro usb, the charge only lasts for about 24 hours after I replace it on its base. I tried to troubleshoot using a guide on the community page and reset the thermostat, but now it won't connect to the wifi or the nest app. I reset again, the same problem. Please let me know what I can do!

Re: Nest Thermostat E won't stay charged and won't connect to app

Jake — Mon, 06 Dec 2021 23:23:29 GMT

Hey elias_pie,

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nest Thermostat E won't stay charged and won't connect to app

Jake — Wed, 08 Dec 2021 20:37:25 GMT

Hey elias_pie,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Nest Thermostat E won't stay charged and won't connect to app

africker — Thu, 09 Dec 2021 16:55:42 GMT

I've had the same issue. At first it took a charge for a while, like maybe a day, but now I'll charge it all day and it just dies on the base.

Re: Nest Thermostat E won't stay charged and won't connect to app

Jake — Mon, 27 Dec 2021 20:18:44 GMT

Hey africker,

Apologies for the late reply. Having charging issues is never ideal. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nest Thermostat E won't stay charged and won't connect to app

Jake — Tue, 04 Jan 2022 19:02:06 GMT

Hey africker,

Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Nest Thermostat E won't stay charged and won't connect to app

BMc — Wed, 05 Jan 2022 12:27:32 GMT

I’m having a similar issue. Is there any fix or help??

Re: Nest Thermostat E won't stay charged and won't connect to app

Mgbroermann — Fri, 04 Feb 2022 13:17:59 GMT

I too am having this same issue, what are the steps for correction?

Re: Nest Thermostat E won't stay charged and won't connect to app

LakitaJ — Mon, 20 Feb 2023 11:03:22 GMT

I’m having the same issue.. How is this fixed?