topic Nest Thermostat E Won’t Connect to App in Nest Thermostats

Nest Thermostat E Won’t Connect to App

sorourke — Mon, 30 Dec 2024 16:16:47 GMT

Hi folks. I just bought 2 new Nest Thermostat Es and I can get them connected to WiFi from the thermostat itself, but I cannot get it to connect to the App. I have 2 Nest cameras in my account that connected easily before so this challenge is new to me.

I am getting a TD005 error code when I’ve tried to connect via the standard app connecting process.

Re: Nest Thermostat E Won’t Connect to App

sorourke — Mon, 30 Dec 2024 16:21:39 GMT

Now I got a TD008 code

Re: Nest Thermostat E Won’t Connect to App

sorourke — Mon, 30 Dec 2024 17:25:44 GMT

Just going to return these and get honeywells. F this

Re: Nest Thermostat E Won’t Connect to App

tajennifer — Sun, 05 Jan 2025 18:09:34 GMT

Hi sorourke,

Thanks for posting. I'm sorry to hear about the situation you're experiencing with the WiFi connection of your Nest Thermostat E while you are trying to connect it to the app. I understand how frustrating this situation can be. But don't worry; help is here.
Here are some steps that you can try:

Check the thermostat's battery levels.
Check for messages and help codes on your thermostat.
Check that you have the latest app version.
Make sure that your home Wi-Fi works.
Restart your router.
Restart your Nest thermostat.

You can check the "Nest thermostat is offline" article for further steps.
Please let me know how that goes.

Best regards,
Jenny