My learning 3rd gen thermostat problems

Frank27 — Fri, 27 Dec 2024 06:19:13 GMT

Hi,

I have 2 problems with my thermostat.

1. My thermostat turns the heat on, but it won't stop running. I have the heat set to 68 degrees, but it's now currently at 82 degrees in the house. I have a gas combi boiler, water baseboard heating system.

2. I can't connect it to the WiFi because it says my battery is low. It's hard wired into the wall, why is the battery an issue?

Re: My learning 3rd gen thermostat problems

Guarcax — Tue, 31 Dec 2024 07:33:00 GMT

Hi @Frank27!

Thanks for posting in the community.
I’m sorry for the inconvenience that you are having with your Nest thermostat. I can see that it will turn on the HVAC system, but when it gets to the temperature that you set, it won't stop; it will keep working. It also won’t connect to WiFi and gives you a message about a low battery level. Let me help you with this.

To better assist you, I need some extra information. Here are some questions for you:

What is the exact model of your Nest thermostat?
When did the issue first occur?
Is the thermostat’s display seated properly on its base?
What troubleshooting steps have you done so far?

In the meantime, I will suggest you charge the device for almost 3 hours. You can pull it from its base, and you will find the charger port in the back of the device; you will need to connect it to a power outlet. It depends on the model of your Nest thermostat, the cable that you will need.

Keep me posted.

Regards,

Daniel.

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My learning 3rd gen thermostat problems

Re: My learning 3rd gen thermostat problems