topic Re: Nest heat link not working in Nest Thermostats

Nest heat link not working

MickC — Tue, 07 Dec 2021 12:10:34 GMT

Hi, I have a problem with my heat link which has been working without any issue until this morning. There 240 volt supply is there but with no lights on. I've tried the 30 second button press, and turning the power off for 10 minutes but that hasn't worked, can you please help with info on a replacement.

Many thanks

Re: Nest heat link not working

Robbier99 — Tue, 07 Dec 2021 12:34:11 GMT

Im having the same problem and would appreciate some advice. I thought I could turn on the heating system from the boiler itself but cant. The boiler is fine and hot water is fine but no heat

Re: Nest heat link not working

MickC — Tue, 07 Dec 2021 12:56:18 GMT

I've Contacted Google nest support and they are working through it right at this very moment.

If your boiler has a service or chimney sweep mode, then activate that and your heating should come on for a short time - not ideal but keep repeating that when the cycle finishes to keep the heating going.

Re: Nest heat link not working

Robbier99 — Tue, 07 Dec 2021 14:46:27 GMT

Hi Mick, Google support are sending out a new heat link. Thank you very much for your tip on getting the boiler going in the interim by using service mode. Good luck with yours, hopefully the problem is sorted soon.

Re: Nest heat link not working

CristianC — Mon, 13 Dec 2021 14:23:08 GMT

Hi there,

I'm glad to hear that you found a resolution so quickly. Let me know if there's anything I can do to help.

Re: Nest heat link not working

AlexD — Sat, 18 Dec 2021 14:52:31 GMT

Hi, I wanted to check in. Do you need any further assistance?

If so, make sure to let me know.

Re: Nest heat link not working

AnaM — Thu, 06 Jan 2022 15:31:25 GMT

Hey there,

Since we haven't received a reply from you yet, I'll have to lock this thread. Feel free to open a new one if you still need help.