topic Re: My nest app is showing offline while the actual nest devices is showing connected in Nest Thermostats

My nest app is showing offline while the actual nest devices is showing connected

Baboo1976 — Fri, 22 Mar 2024 15:25:24 GMT

I installed the 3rd Generation Nest Thermostat. My Nest, Google Home and Alexa apps all are showing periodic offline problems while the actual Nest Thermostat is showing its connected. When I check the Nest Thermostat to see if its connected afer all of the Apps show the Thermostat is back on line. Checking the battery level its always over 3.8 Volts. Checking Xfinity router it shows strong connection to Nest Thermostat. This continues to happen over and over. I am 80 years old and got the Thermostat for when we are away to adjust the temperature but this problem defeats the whole purpose of getting it. I would appreciate any trouble shooting steps.

Re: My nest app is showing offline while the actual nest devices is showing connected

Rancocas — Wed, 27 Mar 2024 01:20:20 GMT

I’m 73 and have the same problem with the iPhone app. Dozens of calls to Google. No resolution. Very frustrating.

Re: My nest app is showing offline while the actual nest devices is showing connected

Basco74 — Fri, 05 Apr 2024 19:47:29 GMT

The same problem popped up on my thermostat app this week after operating flawlessly for three years. Have had no response from google.

Re: My nest app is showing offline while the actual nest devices is showing connected

ByronP — Fri, 12 Apr 2024 15:50:37 GMT

Hi folks,

Thank you for posting. I'm really sorry that the thermostat went offline unexpectedly. We know how important it is to maintain a comfortable home environment.

Here's a helpful guide on troubleshooting a Nest thermostat offline issue, which can help you identify and fix the problem.

I hope this helps.

Regards,

Byron

Re: My nest app is showing offline while the actual nest devices is showing connected

Rancocas — Fri, 12 Apr 2024 20:29:42 GMT

As I have said again and again, it’s not the thermostat that goes offline. IT’S THE NEST IOS APP THAT GOES OFFLINE.

Sorry to say this, but no one has come up an answer yet.

Re: My nest app is showing offline while the actual nest devices is showing connected

Baboo1976 — Fri, 12 Apr 2024 20:44:31 GMT

I agree my Thermostat works fine and NEVER goes offline. However, as you said when checking from the Nest or Google Home App it shows offline. More so on the Nest APP. The reason I got the Nest Thermostat was to control it remotely. It does come back online where I can control it after several hours or sometimes a day. This happens when I am home or away. I have used all the troubleshooting steps, but they are for the Thermostat being offline not just the APPS only showing offline. Any help would be appreciated.

Re: My nest app is showing offline while the actual nest devices is showing connected

Rancocas — Fri, 12 Apr 2024 21:42:30 GMT

So far Google Nest engineers have not been able to fix the problem. What I don’t know, is the Nest app a problem just on IPhones or also on Android

Re: My nest app is showing offline while the actual nest devices is showing connected

ByronP — Mon, 15 Apr 2024 15:19:36 GMT

Hi folks,

Thank you for posting.

I'm sorry for the misunderstood. If the concern is on the Nest app, please try to remove the Nest Thermostat from the app and then re-add it again. Also, on the physical Nest Thermostat, please go to settings, select reset, and finally select account connection, and try to add it again following the prompts.

Let me know if this helps.

Regards,

Byron

Re: My nest app is showing offline while the actual nest devices is showing connected

Beaumix — Mon, 06 May 2024 14:35:23 GMT

Same issue, flawless for years, now the APP disconnects from the thermostat, while the thermostat is still ONLINE. Repeated restarts and repeated app reinstalls do NOT solve the issue. AGAIN, the thermostat is online with the wifi and the Google servers, NOT THE NEST APP

Re: My nest app is showing offline while the actual nest devices is showing connected

Noelleym — Wed, 08 May 2024 14:32:58 GMT

Me too. Beyond frustrating

Re: My nest app is showing offline while the actual nest devices is showing connected

ByronP — Thu, 09 May 2024 17:48:23 GMT

Hi Folks,

Thank you for posting. I'm sorry that the previous steps didn't work.

For this concern, please fill out this form. Our specialist team will reach out to you for further assistance on this issue.

Let me know once you're done.

Regards,

Byron

Re: My nest app is showing offline while the actual nest devices is showing connected

Flagtime — Sat, 25 May 2024 13:12:25 GMT

Been having this problem for several months. Before December this thermostat seemed to work fine. now in app it is offline more than online and only one of my thermostats is this way. Others are no problem. Google is no help in fixing the issue. sorry that i am not able to provide you with a solution. I will keep trying.

Re: My nest app is showing offline while the actual nest devices is showing connected

Flagtime — Sat, 25 May 2024 13:13:44 GMT

The trouble shooting does not fix anything. Done many times. Still the issue seems to be becoming more common.. Now offline more than Online in apps.

Re: My nest app is showing offline while the actual nest devices is showing connected

Flagtime — Sat, 25 May 2024 13:16:21 GMT

Have removed thermostat from the app. added the new google app home app and this app is no better, actually worse because it does not give access to controls as easy or atleast i have not found the scheduling, turn on fan, settings in the home app. Anyway neither app is online more than offline for the Thermostat.

Re: My nest app is showing offline while the actual nest devices is showing connected

ByronP — Sat, 25 May 2024 16:53:23 GMT

Hi Flagtime,

Thank you for posting here in the community. I'm sorry that none of the previous steps didn't work and still show offline in the app. I understand how frustrating it could be, especially when you have already removed the thermostat and nothing is working.

For your concern, could you please fill out this form? Our specialist team will reach out to you for further assistance with your issue.

Let me know once you´re done.

Regards,

Byron

Re: My nest app is showing offline while the actual nest devices is showing connected

Noelleym — Sat, 01 Jun 2024 01:21:50 GMT

I’ve done this. Google, Why are you not responding to us?

Re: My nest app is showing offline while the actual nest devices is showing connected

ByronP — Sat, 01 Jun 2024 18:45:03 GMT

Hi Noelleym,

Thank you for posting here in the community. I'm sorry that nobody has been able to respond to you yet. help's here.

We received your form, and our specialist team will reach out to you soon for further assistance.

Regards,

Byron

Re: My nest app is showing offline while the actual nest devices is showing connected

Noelleym — Sun, 02 Jun 2024 14:28:10 GMT

Tried resetting modem, removing thermostat, deleting app. Adding all back. Still went offline after an hour or 2.

Re: My nest app is showing offline while the actual nest devices is showing connected

Flagtime — Mon, 03 Jun 2024 02:43:12 GMT

Check signal strength

Mine was in the mid 50's. I added a wifi extender and strength increased to mid 60's and has been online since. Hope those works for you.

Re: My nest app is showing offline while the actual nest devices is showing connected

Stepho — Fri, 07 Jun 2024 03:31:26 GMT

I am having the exact same issue. Google really needs to address this issue otherwise isn’t this false advertisement since you can’t actually control the thermostat remotely?