topic Nest thermostat and doorbell suddenly disappeared from the app on my iPhone. in Nest Thermostats

Nest thermostat and doorbell suddenly disappeared from the app on my iPhone.

SD1948 — Mon, 17 Feb 2025 16:11:10 GMT

My thermostat and doorbell suddenly disappeared from my app on my iPhone. I have tried several times to reconnect and failed.

Re: Nest thermostat and doorbell suddenly disappeared from the app on my iPhone.

MplsCustomer — Mon, 17 Feb 2025 17:02:08 GMT

@SD1948

Are you absolutely certain that you are logging onto the Google Nest app with the same account you were previously using, and are connecting to the same Google Nest "home/structure"?

Re: Nest thermostat and doorbell suddenly disappeared from the app on my iPhone.

GabrielaG — Thu, 20 Feb 2025 23:19:50 GMT

Hi @SD1948,

Thanks for reaching out to the Google Nest community. I'm sorry to hear your Nest Thermostat and Nest Doorbell disappeared from the app on my iPhone, but there's no need to worry; I'm happy to help you right now.

What kind of Nest Thermostat do you have?
What kind of Nest Doorbell do you have?
What app are you using to control your devices? Google Home app or Nest app?
Can you list for me what troubleshooting steps you have done?

Any additional details you can provide will be helpful.

Regards,

Gabriela