topic Re: Rush Hour Rewards - Themostat Turned Off Completely in Nest Thermostats

Rush Hour Rewards - Themostat Turned Off Completely

BarryGraham — Sun, 23 Feb 2025 17:32:06 GMT

The other day, when a rush hour started, instead of just adjusting the temperature, it actually turned off the thermostat completely, and this was documented in the activity log. This isn't supposed to happen. Why did you do this?

Re: Rush Hour Rewards - Themostat Turned Off Completely

BarryGraham — Wed, 26 Feb 2025 02:48:21 GMT

That's weird, I received a reply to this post today asking for more information, but now that reply is gone. Was that a fake reply?

Re: Rush Hour Rewards - Themostat Turned Off Completely

GabrielaG — Thu, 27 Feb 2025 16:10:26 GMT

Hi @BarryGraham,

Thanks for reaching out to the Google Nest community. I'm sorry to hear your Nest Thermostat turned off after Rush Hours started, but there's no need to worry; I'm happy to help you right now.

To get a better understanding of the situation, please help me out by answering the following questions:

What type of Nest Thermostat do you have?
When was the Nest Thermostat installed?
What other strange symptoms have you experienced since the problem started?
Have you done troubleshooting steps? If so, can you list them?
Can you please send me a picture of the wiring of the Nest Thermostat?

Any additional details you can provide will be helpful.

Regards,

Gabriela

Re: Rush Hour Rewards - Themostat Turned Off Completely

BarryGraham — Sun, 02 Mar 2025 15:40:58 GMT

What type of Nest Thermostat do you have? Nest Thermostat bought from Pepco
When was the Nest Thermostat installed? April 2021
What other strange symptoms have you experienced since the problem started? None - and this event was clearly related to the Rush Hour, it happened just after the rush hour started, according to the logs
Have you done troubleshooting steps? If so, can you list them? This is not applicable since this was clearly related to the Rush Hour starting
Can you please send me a picture of the wiring of the Nest Thermostat? This is not relevant since the thermostat is functioning correctly and this was a one-off incident

I contacted Google Nest support about this as I have asked to be removed from Rush Hour Rewards since, in addition to this incident, I have not been receiving any rewards, and I have a call back scheduled with them.

Re: Rush Hour Rewards - Themostat Turned Off Completely

GabrielaG — Sun, 02 Mar 2025 19:08:41 GMT

Hi @BarryGraham,

Thanks for your reply. I understand your thermostat turned off after the Rush Hours started and that you already contacted Google Nest Support and have a call back scheduled with them to cancel the Rush Hours.

Feel free to keep us posted if you have more questions.

Best regards,
Gabriela