topic Re: Current Nest Thermostat no longer available in UK and 4th gen not available? in Nest Thermostats

Current Nest Thermostat no longer available in UK and 4th gen not available?

LeMag — Fri, 01 Nov 2024 19:59:25 GMT

Hey,

Our suppliers told us the Nest Thermostat 3rd gen is not available for distributing to customers anymore, but as I was reading about the 4th gen it's only available in US/Canada and not confirmed to come to UK at any point.

Is there any update on this or shall we just swap to another product? All resources are quite unhelpful.

Hence my last hope is if any of you have heard anything about this?

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

SoriaD_ — Mon, 04 Nov 2024 20:17:12 GMT

Hello @LeMag

Thanks for reaching out to our Nest Community. We are happy to see you here.

The Google team is working hard on this. Regrettably, there is not recently news about this launch. I recommend that you always stay connected to our Google Blogs and Community forum to get information in case this new product is launched in your region.

Feel free to keep us posting if you have more questions. I'm here to help you.

Best regards,

Douglas.

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

LeMag — Tue, 05 Nov 2024 10:39:12 GMT

I'm curious how you know that "Google is working hard on this", when you have no news to share. So is this just an empty response? References to the blog and community forum I have already got via Google itself, hence why I am here.

So I guess it will be the usual, nobody knows and one day Google may just say "Hey, it's available now in Store." or maybe not (if a distribution is not planned). It's sad though to see that the Gen 3 is not supported anymore, while Gen 4 is not rolled out yet here in UK. Frustrating for a business.

Anyway, thank you for the copy & paste response.

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

ketnet — Sat, 09 Nov 2024 19:20:45 GMT

This is so frustrating!! Hope can Google abandon a whole market?!!

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

dry — Mon, 11 Nov 2024 10:50:49 GMT

Are you really asking this question of GOOGLE of all companies?

Abandoning whole markets and product segements is pretty much their hallmark as a company. check out KilledByGoogle if you dont believe me.

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

ketnet — Mon, 11 Nov 2024 12:15:11 GMT

Ha ha, thanks

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

UnwokeBloke — Thu, 05 Dec 2024 15:49:52 GMT

This has been caused by our **bleep** government under Starmer by introducing higher tax levies on imports.

The nest was such a great quality product, I've fitted hundreds. It's sickening.

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

Aaron1987 — Thu, 12 Dec 2024 07:08:45 GMT

I’m curious to know what will happen to the warranty? If you can’t buy one in the uk anymore? Surely it’s a breach of trading standards? I habe 5 nest thermostats in my house will they still work?

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

Sienar7 — Wed, 18 Dec 2024 11:18:22 GMT

The reasons for the issues in the UK are actually more to do with different conventiona in how heating and hot water systems are designed and installed. The way we integrate hot water and heating from the same boiler, the controller design conventions and voltages aren't compatible with the US device.

Under the hood, the Learning Thermostat 3 was a vastly different unit to it's US equivalent to be compatible with those systems.

Nothing to do with import problems. It's the design and manufacture.

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

Milans — Thu, 19 Dec 2024 20:44:08 GMT

If I purchased a US version would it work in the UK?

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

LeMag — Fri, 20 Dec 2024 19:06:04 GMT

I wouldn't do that, even if it works, Google can be quite strict when it comes to warranty or similar and if they then figure out you have a US device that you're using in UK and bought it from elsewhere or from the US Google Store, they might not be able to help, refund or similar. You also may face issues when it comes to a return or repair. Personally, I wouldn't risk that.

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

Covarde — Sun, 29 Dec 2024 16:21:22 GMT

What a tool.

This was posted before labour were even elected to government.

You could blame brexit and the tories for high import duties and costs.

Or you could understand that US and EU thermostats are engineered entirely differently due to the vast differences in which heating systems work either side of the Atlantic ocean.

Google would essentially be creating an entirely separate product for the European Market, and wrapping it up in the same shiny metal shell

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

Oulriggers — Sun, 05 Jan 2025 14:55:21 GMT

Absolute nonsense. Which tariffs? Post a link or we’ll all know that you’re making stuff up.

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

Pgaudit — Tue, 07 Jan 2025 15:00:55 GMT

I here from my local heating engineer, Nest thermostat is stop being supported in the UK in 2025, so when it breaks there will no spares to replace. Start looking for an alternative, I guess.

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

NorCal-NestPro — Tue, 07 Jan 2025 17:45:28 GMT

Here in the USA we have the same heating/hot water systems you have in the UK & EU, I am a Viessmann installer, and one of the cheap options here in the USA is one of the intergas combi models.

We just have other systems that the nest needs to control, and ALL of our systems utilize 24v controls not 240v

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

garno — Thu, 09 Jan 2025 09:17:23 GMT

Yes google flatly refuse to admit this old doorstop will be discontinued and are heavily discounting it at the moment. Dont buy is my opinion!

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

Smithymay — Thu, 09 Jan 2025 15:03:05 GMT

Our nest thermostat has broken, we are out of warranty and no where in the U.K. seems to have it in stock. What do I do now? Can I use a different thermostat on the same system? Thanks in advance!

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

NorCalNestPro — Thu, 09 Jan 2025 15:59:17 GMT

Amazon UK still has the Copper variant if the UK 3rd gen nest learning thermostat in stock

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

Smithymay — Thu, 09 Jan 2025 16:02:53 GMT

Yep I saw that at £249! Some of the other thermostats are slightly cheaper was wondering how easy it was to change system?

Re: Current Nest Thermostat no longer available in UK and 4th gen not available?

Frustratedddd — Sat, 25 Jan 2025 11:35:21 GMT

@Smithymay

What exactly is wrong with your thermostat?

One thing to point out here regarding warranty in the UK. The retailer/supplier is responsible for any faulty equipment under 'UK Consumer Law'. The retailer/supplier will deny eveything obviously, but be persistant the law is on your side.