https://www.googlenestcommunity.com/t5/Nest-Thermostats/App-not-connecting/m-p/689410#M133395 <P>Hi&nbsp;Zazadeal,</P> <P>&nbsp;</P> <P>Thank you for reaching out to the community. I'm sorry to hear that your Nest app isn't working. I understand how frustrating this must be. I appreciate the troubleshooting efforts you've already taken. I'm here to help.</P> <P>Before I begin. Please answer the following questions for further assistance:</P> <UL class="custom-disc"> <LI> <P>What type of Nest Thermostat do you have? (Here is an article on <A href="https://support.google.com/googlenest/answer/9246551?hl=en&amp;sjid=12211076043592108611-NC" target="_self">how to identify the Nest Thermostat.</A>)</P> </LI> <LI> <P>Are you logged into the correct account?</P> </LI> <LI> <P>Have you tried scanning the QR code or entry key located behind the display?</P> </LI> </UL> <P>Please keep me posted. I'll look forward to your response.</P> <P>&nbsp;</P> <P>Regards,</P> <P>Byron</P> Tue, 11 Mar 2025 18:09:45 GMT ByronP 2025-03-11T18:09:45Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/App-not-connecting/m-p/683981#M133243 <P>Hi</P><P>Everything was working fine for a few months then the app stopped working / have deleted it and reloaded, have tried reconnecting but app asks for the key which the thermostat will not give me saying it’s connected but I have no info on the app to show that - help!&nbsp;</P> Thu, 06 Mar 2025 14:30:00 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/App-not-connecting/m-p/683981#M133243 Zazadeal 2025-03-06T14:30:00Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/App-not-connecting/m-p/689410#M133395 <P>Hi&nbsp;Zazadeal,</P> <P>&nbsp;</P> <P>Thank you for reaching out to the community. I'm sorry to hear that your Nest app isn't working. I understand how frustrating this must be. I appreciate the troubleshooting efforts you've already taken. I'm here to help.</P> <P>Before I begin. Please answer the following questions for further assistance:</P> <UL class="custom-disc"> <LI> <P>What type of Nest Thermostat do you have? (Here is an article on <A href="https://support.google.com/googlenest/answer/9246551?hl=en&amp;sjid=12211076043592108611-NC" target="_self">how to identify the Nest Thermostat.</A>)</P> </LI> <LI> <P>Are you logged into the correct account?</P> </LI> <LI> <P>Have you tried scanning the QR code or entry key located behind the display?</P> </LI> </UL> <P>Please keep me posted. I'll look forward to your response.</P> <P>&nbsp;</P> <P>Regards,</P> <P>Byron</P> Tue, 11 Mar 2025 18:09:45 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/App-not-connecting/m-p/689410#M133395 ByronP 2025-03-11T18:09:45Z