topic Re: Forgot the pin , need help Asap in Nest Thermostats

Forgot the pin , need help Asap

Sudeepnest — Tue, 11 Mar 2025 20:30:27 GMT

I forgot my pin at nest thermostat

now i am not able to factory reset neither do nothing without the pin and i dont have access to nest app as well

Re: Forgot the pin , need help Asap

EduardoN — Fri, 14 Mar 2025 16:07:35 GMT

Thank you for reaching out to our support community! I sincerely apologize for the inconvenience caused by the pin in your Nest Thermostat, and I appreciate you taking the time to share this information.

Based on this information, I'd like to ask you more about this concern. I'm here to assist you further!

When did the issue first occur?
What type of Nest Thermostat do you have?
Do you have any messages in your thermostat?

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo

Re: Forgot the pin , need help Asap

DScottIBM — Tue, 18 Mar 2025 16:46:42 GMT

I'm unable to access the app to change the pin

Re: Forgot the pin , need help Asap

DScottIBM — Tue, 18 Mar 2025 16:49:51 GMT

I need help with my Nest Thermostat

Re: Forgot the pin , need help Asap

EduardoN — Tue, 18 Mar 2025 23:56:05 GMT

Hi @DScottIBM,

Based on this information, I'd like to ask you more about this concern.

When did the issue first occur?
What type of Nest Thermostat do you have?
Do you have any messages in your thermostat?
Are you using Google Home App or Nest App?

Visit our Help Center to learn more about Lock and unlock your Nest thermostat.

Keep me post.

Best regards,

Eduardo