Moved into home. Seller left one thermostat locked and cannot access

Sdalton — Sat, 05 Apr 2025 12:24:57 GMT

Former owner sold house & kept account/locked nest thermostat with pin code- can not add to my newly established account without pin code. Can not even add new nest thermostat because no internet yet. House Temps are crazy. Can not reset.

Re: Moved into home. Seller left one thermostat locked and cannot access

David_K — Sat, 05 Apr 2025 14:10:18 GMT

You'll need to reset it using a computer.

Connect the Nest Thermostat display via USB to a computer.
Verify that the Nest Thermostat mounts (appears as an attached drive icon).

If the Nest drive will not mount: Restart the thermostat and the computer.
If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

topic Moved into home. Seller left one thermostat locked and cannot access in Nest Thermostats

Moved into home. Seller left one thermostat locked and cannot access

Re: Moved into home. Seller left one thermostat locked and cannot access