topic Re: Nest thermostat stand in Nest Thermostats

Nest thermostat stand

Rosy23 — Mon, 28 Apr 2025 17:27:40 GMT

The sticky backing to my Nest thermostat is coming away, meaning my thermostat is hardly connected to the stand. Is it possible to buy replacement sticky bits (that are hopefully stronger)

Re: Nest thermostat stand

maedacortez — Thu, 01 May 2025 17:44:52 GMT

Hi Rosy23,

Thanks for reaching out! I understand that the sticky backing of your Google Nest Learning Thermostat is coming away, and you're looking to buy replacement sticky bits. I'm happy to help! While I can't recommend specific sticky pads, I do have a few questions to better understand the situation and find the best solution for you:

Is the product new, or has it been installed and working for some time?
Did you accidentally damage the device?
Did you drop the device?
Did you remove the cover or disassemble it for any reason?
Where was the product purchased?

I look forward to your response.

Regards,

Manuel

Re: Nest thermostat stand

Rosy23 — Thu, 01 May 2025 18:43:04 GMT

Hi Manuel

Thanks for your reply. In response to your questions:

I have had the thermostat installed for about a year
I haven't accidentally damaged it
I haven't dropped it
I haven't disassembled it
I bought it from Screwfix

I look forward to hearing from you again.

Many thanks, Rosy

Re: Nest thermostat stand

maedacortez — Thu, 01 May 2025 23:50:21 GMT

Hi Rosy23,

Thanks for your reply. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Manuel

Re: Nest thermostat stand

Rosy23 — Fri, 02 May 2025 06:40:34 GMT

Hi, I have completed the form.

Many thanks, Rosy