topic screen is black in Nest Thermostats

screen is black

Ronaline — Wed, 07 May 2025 19:32:43 GMT

I inserted a pin into the hole at the bottom of the Nest Thermostat thinking I needed to do this — like with the Nest Hello — to remove the thermostat device from the wall to change the batteries.

The device will not power on. I’ve tried removing the batteries, waiting several minutes and reinserting them, but I have had no luck getting the device to power back on.

when trying to manually add the device back to my home, it cannot be found.

Anyone else experience a similar issue and have any idea on how to resolve?

Re: screen is black

Ronaline — Wed, 07 May 2025 19:33:17 GMT

also, I replaces with new batteries, screen doesnt light up

Re: screen is black

Patrick_Caezza — Thu, 08 May 2025 04:41:36 GMT

@Ronaline

If you inserted a metal object into that hole, there is a good chance you damaged the thermostat, which wouldn't be covered under warranty.