topic Re: Not able to connect to Nest Thermo in Nest Thermostats

Not able to connect to Nest Thermo

Ksdhariwal — Fri, 09 May 2025 18:54:40 GMT

Failed to add Nest Thermostat E to account

There was a problem adding the thermostat to your Nest Account. TD008(4060)

Re: Not able to connect to Nest Thermo

Ksdhariwal — Fri, 09 May 2025 18:59:51 GMT

On the Thermostat, wifi is connected, but not able to add it to the Nest app on my iPhone

Re: Not able to connect to Nest Thermo

David_K — Sat, 10 May 2025 11:06:04 GMT

Hi @Ksdhariwal

First make sure you're using the latest version of the Nest app by checking the App Store for updates, then try these steps:

On the thermostat, go to Settings > Reset > Account connection. If you don't see this option, you'll need to select All settings.
Follow the setup steps: Add your Nest thermostat to the Nest app - Google Nest Help

The QR code and setup key are in the settings on the thermostat itself and are not printed on the device.

Re: Not able to connect to Nest Thermo

Ksdhariwal — Mon, 12 May 2025 14:06:23 GMT

Hi @David_K

Thanks for the response.

I tried all the points you mentioned, reinstalled the app on the iPhone, reset all the settings on the thermostat, and even restarted the router many times. It has not resolved the issue.

But then I followed one Th advice feomthe forum and tried everything on my old iPhone and it worked somehow.

Re: Not able to connect to Nest Thermo

Patrick_Caezza — Tue, 13 May 2025 05:02:02 GMT

@Ksdhariwal

Are you sure you have a Nest Thermostat E (white display) and not the Google Nest Thermostat (mirrored display)? The E is only available through a Nest Pro.

If you do have the Google Nest Thermostat (mirrored), it can only be added to the Google Home app.

Re: Not able to connect to Nest Thermo

Ksdhariwal — Tue, 13 May 2025 05:08:44 GMT

@Patrick_Caezza
I have two Nest Thermostat E (white display) units, and I can only add them after introducing a new device (iPad), but I cannot add them on my iPhone 16 Pro.

However, after adding them in the NEST app on the iPad, they are also available on the iPhone.