topic Re: Presence sensing error message "Request contains an invalid argument" in Nest Thermostats

Presence sensing error message "Request contains an invalid argument"

JM14 — Mon, 12 May 2025 02:54:52 GMT

When using the Home app, choosing our 4th gen Nest thermostat, then selecting "Presence sensing". There is a section that states

Home devices

These devices have sensors that can detect presence. Ambient noise won't contribute to presence...

The nest thermostat (icon) appears. There is also a toggle switch. When the toggle is switched to the right (selected). The following error message appears: "Request contains an invalid argument".

Is this normal behaviour? Does this mean that the 4th gen thermostat already detects "presence" so it can't be switched on because it is already on? Any technical insight would be much appreciated!

Re: Presence sensing error message "Request contains an invalid argument"

Joeria — Mon, 12 May 2025 21:22:07 GMT

Following, I have the same question.

Re: Presence sensing error message "Request contains an invalid argument"

Aggie96 — Tue, 13 May 2025 04:03:58 GMT

Same issue

Re: Presence sensing error message "Request contains an invalid argument"

Mbigouben — Wed, 14 May 2025 00:20:44 GMT

Same issue. New thermostat 4th Gen.

Re: Presence sensing error message "Request contains an invalid argument"

johndavidjohn22 — Fri, 16 May 2025 01:36:05 GMT

I ran into the same error with my 4th gen Nest—it seems like a glitch on Google’s side, not something you're doing wrong. The thermostat does have built-in presence sensing, so that might be causing the conflict learn more .

Re: Presence sensing error message "Request contains an invalid argument"

Mv5 — Fri, 16 May 2025 02:09:42 GMT

Same issue here

Re: Presence sensing error message "Request contains an invalid argument"

Mbigouben — Fri, 16 May 2025 11:48:26 GMT

I was in touch with Google Tech Support and they are trying to figure it out. If i get an update I will pass it along.

Re: Presence sensing error message "Request contains an invalid argument"

edwolf — Mon, 19 May 2025 00:32:49 GMT

same issue

Re: Presence sensing error message "Request contains an invalid argument"

sfranche — Mon, 19 May 2025 03:19:57 GMT

I have the same issue

Re: Presence sensing error message "Request contains an invalid argument"

kingnever — Mon, 19 May 2025 23:56:43 GMT

Just got our new thermostat and am having the same issue. Lame.

Re: Presence sensing error message "Request contains an invalid argument"

edwolf — Tue, 20 May 2025 01:00:02 GMT

Called tech support - known issue and they are working on it - lame is right! The feature not working is a key aspect of the product. Annoying!

Re: Presence sensing error message "Request contains an invalid argument"

kingnever — Tue, 20 May 2025 02:18:38 GMT

I spent about 2 hours with tech support trying to get it to work to no avail. I've already got the thermostat uninstalled, boxed up, and ready to return for a refund.

Re: Presence sensing error message "Request contains an invalid argument"

edwolf — Tue, 20 May 2025 02:35:08 GMT

I’m with you - going to give it a few days to see if they fix the bug - if not it’s going back!

Re: Presence sensing error message "Request contains an invalid argument"

shoek — Wed, 21 May 2025 18:13:29 GMT

Same issue with my new v4 (replacing a v2 that I used the Nest app to manage)

Interestingly the v2 was working with Google Home Presence Sensing prior to replacing it

Re: Presence sensing error message "Request contains an invalid argument"

amballin2 — Wed, 21 May 2025 22:55:49 GMT

Getting same issue on older nest thermostat and generation 1 of learning thermostat. Yet other ones I have installed (both versions) show presence sensing is turned on.

Re: Presence sensing error message "Request contains an invalid argument"

SylvaBen — Thu, 22 May 2025 15:37:50 GMT

From Google Support:

We've escalated your case to our Higher management, and they've identified that this is unfortunately a widespread emerging issue that many users are currently experiencing. Our engineers are actively working to investigate and resolve it as quickly as possible.

To help us track the impact of this issue and ensure you receive direct updates on its resolution, we kindly ask you to report it yourself through our dedicated Debug Panel. This will provide our development team with crucial data and allow you to be automatically notified once a fix is implemented.

Re: Presence sensing error message "Request contains an invalid argument"

edwolf — Thu, 22 May 2025 21:14:46 GMT

did they provide a link? thank you.

Re: Presence sensing error message "Request contains an invalid argument"

SylvaBen — Thu, 22 May 2025 22:22:09 GMT

https://support.google.com/googlenest/gethelp

Re: Presence sensing error message "Request contains an invalid argument"

SylvaBen — Thu, 22 May 2025 22:23:01 GMT

But it didn’t seem very helpful. It just brought me here.

Re: Presence sensing error message "Request contains an invalid argument"

edwolf — Thu, 22 May 2025 23:49:50 GMT

Well - I'm going to give it. a week and then return my nest and delete the goggle home app for good. ThenNest App Gen 2 was so much better. Pease fix this google! You jane MANY customers who are having a very poor google experience - I am one of them!