topic Re: Can't unenroll from nest renew in Nest Thermostats

Can't unenroll from nest renew

daemontroll — Mon, 16 Jun 2025 18:00:31 GMT

Like so many other postings here, I find that somehow I am enrolled in the nest renew program. I do not recall signing up for it and would not if I realized it. But I am enrolled, I go to the renew home site, sign in with my nest account, and it has an option to unenroll. But, it is grayed out and says only the primary account can do that. If I enrolled then this would be the account it would have been done under. I am the primary. I can not find anyway to find support outside of posting to the community. I want to be unenrolled from nest renew. I want my nest renew account deleted. I want all of my data removed from it. I do not want CPS or any electrical company or Google to have access or control over my thermostat. Who or how can I get this taken away?

Re: Can't unenroll from nest renew

JillG — Thu, 19 Jun 2025 05:24:30 GMT

Hi @daemontroll

If you are having trouble cancelling in all the ways the instructions here list--- Manage your Nest Renew settings - Google Nest Help then go ahead and try filling out this link for direct support.

Jill

Re: Can't unenroll from nest renew

daemontroll — Mon, 16 Jun 2025 19:17:56 GMT

Yes all of those links take me to the same place. They show I am enrolled and to unenroll I must be the primary user. The link to unenroll is grayed out and can not be selected. I tried clicking that link and it takes me to the same page as the manage your nest renew settings.

Re: Can't unenroll from nest renew

mrwizerd — Thu, 19 Jun 2025 00:58:08 GMT

I'm having this same exact issue. There is no one else that would be the primary user. I have no idea how I wouldn't be the primary user, either. Also, I never signed up for this.

Re: Can't unenroll from nest renew

daemontroll — Thu, 19 Jun 2025 02:57:01 GMT

I emailed the company and they replied with the article that says unenroll but does not reference if that is unavailable. This is really a terrible feature and we should have the option to turn it off completely and have our data removed.

Re: Can't unenroll from nest renew

JillG — Thu, 19 Jun 2025 05:25:40 GMT

This link should take you to a Contact Us form that will give options for support.

Re: Can't unenroll from nest renew

mrwizerd — Thu, 19 Jun 2025 13:25:33 GMT

Thank you for the link.

I've been number 10 in line for 2 hours now, to chat with someone. Is that normal?

Re: Can't unenroll from nest renew

daemontroll — Thu, 19 Jun 2025 16:21:52 GMT

Thank you for the link. I accidentally stumbled onto the nuclear option. I deleted the google home, it orphaned the Nest thermostats, and I had to rebuild the google home, re-add the thermostats, and set everything back up again. Thankfully I had only two thermostats so not too bad. But this whole thing is horrendous. There should not be any control feature that I as the owner don't have access to turn off or end. Just a terrible implementation.

Re: Can't unenroll from nest renew

mrwizerd — Thu, 19 Jun 2025 16:32:03 GMT

Turns out Google assigned the primary user as the other individual on the Home. The person that has never set up or bought any of the devices. Using their account, I was able to unenroll.

Also, I used the "Call" option in the Contact Us link and that worked. The "Chat" option had me sit at 10 in line for over 2 hours.

Re: Can't unenroll from nest renew

daemontroll — Thu, 19 Jun 2025 16:42:53 GMT

Glad you got that fixed. I wonder now if they did the same and assigned the other user on my google home account the primary? It would be odd, my user created the google home, they were invited, they never do anything in google home or with the account.

Re: Can't unenroll from nest renew

WayCoolJr — Fri, 20 Jun 2025 16:58:45 GMT

This was the same for me. I had to use my wife's account and was able to unenroll. She has never done anything in the setup, she was just a user. Go figure.

Re: Can't unenroll from nest renew

ben87 — Sun, 22 Jun 2025 17:52:40 GMT

Re: Can't unenroll from nest renew

ben87 — Sun, 22 Jun 2025 17:55:18 GMT

This was the same for me. I had to use my wife's account and was able to unenroll. She has never done anything in the setup, she was just a user. Go figure.