topic Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why? in Nest Thermostats

My Nest is set at 68 degrees but it’s only 65 in the house. Why?

dkp — Tue, 07 Dec 2021 20:01:20 GMT

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

laurentbourg — Tue, 07 Dec 2021 20:56:10 GMT

Have you just installed your Nest or moved it from one location to another? The Nest takes time to calibrate its sensor.

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

Elswann — Thu, 09 Dec 2021 15:31:56 GMT

Let me guess...6.2-22? Same ol' story...

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

laurentbourg — Thu, 09 Dec 2021 16:58:25 GMT

Pretty much everybody by now with a Nest thermostat 3rd Gen, including me, I have 3 of them, is on 6.2-22. Not everybody is experiencing issues.

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

Elswann — Thu, 09 Dec 2021 17:13:36 GMT

Congratulations. The one person here who doesn't have the issue. I've had my nests for years- this is the issue.

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

Elswann — Thu, 09 Dec 2021 17:18:09 GMT

I can assure you when you are waking up to 60 degrees -- you won't be on here championing every fix but the obvious one.

All of these people that have the heat issue are on 6-2.22 and I guarantee NONE of them have changed any wires or backplates etc. It's a bug in the software...plan and simple.

What is that such a tough thing for you to acknowledge? You think all these people started getting the same error at the same time by happenstance?

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

laurentbourg — Thu, 09 Dec 2021 17:26:25 GMT

I am sure you are very frustrated, and that you have a real issue impacting your life, but systems are complex and jumping on the band wagon blaming a software upgrade, simply because it is the only visual moving piece, is not necessarily the right approach, at least for scientific minded people. For one, it is not taking in considering that hardware can break randomly and unexpectedly, that the sensitivity of sensors over time can be altered, there are numerous other potential reasons. It would be more constructive to understand what is your specific use case versus another one that does not encounter the issue.

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

Elswann — Thu, 09 Dec 2021 17:33:10 GMT

Okay Laurentbourg...let's talk scientific...so if you have multiple nests...and both stop working correctly at the same time.

You swap there location...same results.

You wire the old unit...works.

You keep one off and one on...runs for 5 exact mins and stops. Turn off- back on - runs 5 mins and off.

Reset system etc etc.

Is not the hardware. It's this update and there is a reason there are threads on top of threads with people with the SAME issue. That's not a random hardware issue at all these different locations.

If I had one unit...I might be willing to listen...but I have two both are doing what multiple users here report...I can replicate failure results and occasionally get it to run long enough to heat.

Everything started with this update...look at the forums...no one reported anything similar to this prior to the 6.2-22 release.

Coincidence?

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

Elswann — Thu, 09 Dec 2021 17:34:48 GMT

One thing changed.

One variable.

6.2-22

That's science.

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

laurentbourg — Thu, 09 Dec 2021 18:13:58 GMT

Your science works this way: one variable changed which means all Nest users got impacted. That statement is not true. I am not saying that the root cause of this particular issue is not the upgrade, and I understand your frustration and drive to complain to get the attention of Google. I am a user and I am on your side, I just don’t like jumping into conclusions when it’s not a product I have designed and implemented myself. Btw what is your HVAC setup, is it just a standard stage 1 heat, stage 1 cool?

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

laurentbourg — Thu, 09 Dec 2021 17:55:43 GMT

And regarding something you could do as a next step that is actionable, would be to replace one of your Nests with a new one. If it does work you could discuss further a potential free replacement with Google support.

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

Elswann — Thu, 09 Dec 2021 19:49:07 GMT

Yes-- but swapping locations would prove if one was defective...just like getting a new one.

If I buy another device...it will NOT be Nest and I've had it for nearly years.

If only one was bad the "good" one would work correctly in either location.

It's the same issue no matter where I place either device.

If I turn them both on...it turns off immediately.

Nothing changed on my end and my old thermostats still work. So clearly this update is the issue.

My system is three years old and it comes on immediately if I switch to AC and turn it down to 55.

What doesn't work is exactly what everyone here has talked about...failure to heat to temperature. Shows its on when it's not. Runs sporadically unless I turn it off and on and reset it until it kicks on.

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

Elswann — Thu, 09 Dec 2021 19:49:53 GMT

*nearly 10 years

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

laurentbourg — Thu, 09 Dec 2021 19:55:20 GMT

just to clarify, when you say 10 years, you mean you have 1st generation Nests or did you upgrade to 3rd generation over the years?

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

Elswann — Thu, 09 Dec 2021 20:24:52 GMT

For the two we are talking about, I've had them in place and working perfectly since April 2016.

Nov. 23 is when the issue started. (Unless I deleted another email)

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

laurentbourg — Thu, 09 Dec 2021 20:28:40 GMT

But which generation are those? (1st, 2nd, or third)

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

Elswann — Thu, 09 Dec 2021 20:35:55 GMT

Display 3.4

Backplate 5.3

When they install it says Nest Learning Termostat.

I don't see a specific model number in the settings unless I missed it.

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

laurentbourg — Thu, 09 Dec 2021 20:41:27 GMT

Those are third gen, released in 2015. Since you have them for 6 years, do you think it is possible that the hardware has evolved since then and that swapping your two thermostat does not validate the same way as if you were getting a new one?

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

Elswann — Thu, 09 Dec 2021 20:42:38 GMT

No because they worked perfectly until this update.

Re: My Nest is set at 68 degrees but it’s only 65 in the house. Why?

Elswann — Thu, 09 Dec 2021 20:44:11 GMT

As a matter of fact they work perfectly if I flip to AC and turn it below the current temp.

The issues people have said here over and over are accurate to what's happened.

I can replicate results - it's 6.2-22 not a doubt in my mind and I've spoke with Google about it.