topic Re: Temperature History - requests for data all FAIL in Nest Thermostats

Temperature History - requests for data all FAIL

DeeJaac — Sun, 06 Jul 2025 23:23:33 GMT

REQUEST TO GOOGLE NEST TAKEOUT 20250706

I need your help. My repeated requests to TAKEOUT access my NEST Thermostat data Fail silently. I received no notice, and no explanation. I want the history of Temperature readings and Home-Away readings. Can you help me retrieve my data from my Nest Thermostat?

Google TAKEOUT tells me: "The status of the requests you've made within the last 30 days:
Nest Data backup to a download link
Failed >Created June 13, 4:22PM
Nest Data backup to a download link
Failed > Created June 13, 4:03PM

I urgently need it because my house burned down on July 09, 25. The temperature history is are key the ongoing Fire Cause Investigation. Did the fire smolder, or did it flash suddenly. Need the thermal history, with accurate time each reading was sampled.

Can you help me?

----- device info ------

Google NEST Thermostat Serial Number Model
- installed at 1672 Via Smbro, Hallway
- Model Display-3.4 (3rd Generation?)
- Backplate model Backplate-5.3
- Serial No 09AA 01RC 4 7 1 6 0 0 5 Q
- Updted Mar 1-7 2-5, 9:32PM (censored as required)
- Device ID 18---DE (censored as required)
- Software 6.3-5
- Wi-Fi MAC 1---3 (censored as required)
- IP 172.16.0.12
- Last contact 12 days (when the house burned)
- Battery 3.87 volts

Re: Temperature History - requests for data all FAIL

JillG — Mon, 07 Jul 2025 18:30:06 GMT

Hi @DeeJaac

I don't know the answer for why the Takeout fails. I'll ask a Nest Specialist to hop in here.

There may be a file size issue or something. Here's the Takeout Help page for now: How to download your Google data - Google Account Help

Jill

Re: Temperature History - requests for data all FAIL

DeeJaac — Mon, 07 Jul 2025 20:05:55 GMT

I have read all the "learn more" tutorials. They are NO Help in my situation.

How long should I wait? My previous requests failed silently after about one week.
I have two requests pending now for nearly 3 days. Will my requests fail?
If they fail, why? Can I correct the problem? Google-Nest provides No diagnostics.
No clues about the reason for failure.

NOW	7/7/25 Noon 12:19	Wait Time
First Takeout	Requested 7/4/ year 25 time 18:59	Waiting 2 days, 17 hours, 20 mins
2nd Takeout	Requested 7/4/ year 25 time 12:27	Waiting 2 days, 23 hours, 52 mins

Re: Temperature History - requests for data all FAIL

JillG — Mon, 07 Jul 2025 23:03:45 GMT

I did escalate @DeeJaac .

The Takeout timing out and not resolving after ++3 days is not what I'd want to happen either.

The Nest Specialist from Google has acknowledged the escalation and they should post in this thread to help you out.

Re: Temperature History - requests for data all FAIL

DeeJaac — Tue, 08 Jul 2025 01:22:48 GMT

Thanks - I'll watch for someone to respond to my request.

First Takeout	7/4/25	Waiting 2 days, 23 hours, 12 mins
2nd Takeout	7/4/25	Waiting 3 days, 05 hours, 44 mins

Re: Temperature History - requests for data all FAIL

DeeJaac — Tue, 08 Jul 2025 01:25:42 GMT

If it might help, I can have the Fire Chief make a formal request for this data. The police investigator told me this temperature log data appears to be a key piece of diagnostic evidence in the case.

Re: Temperature History - requests for data all FAIL

JuanCH — Tue, 08 Jul 2025 01:30:01 GMT

Hi DeeJaac,

Thanks for posting in the community and to @JillG for jumping in! I'm sorry to hear about the devastating loss of your home. It's definitely understandable that you're requesting the temperature and Home/Away history for your fire investigation. I'll be glad to help!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

If you have any additional concerns, please don't hesitate to post them on this forum.

Sincerely,
Juan

Re: Temperature History - requests for data all FAIL

DeeJaac — Tue, 08 Jul 2025 07:08:53 GMT

I submitted the questionnaire that you requested, and supplied the additional information to the extent that I know. When can I expect to hear back from you?
Here's the status of my five pending Takeout requests:

TAKEOUT EVENT	Created / Submitted	Still Waiting After …
Takeout 1. Fail?	6/13 year 25 date 16 o'clock 03	Waiting 24 days, 08 hours, 04 mins
Takeout 2. Fail?	6/13 year 25 date 16 o'clock 22	Waiting 24 days, 07 hours, 45 mins
Takeout 3. Fail?	6/13 year 25 date 22 hr 40 min	Waiting 24 days, 01 hours, 27 mins
Takeout 4. Waiting?	7/4 25 date 18 o'clock 59	Waiting 3 days, 05 hours, 08 mins
Takeout 5. Waiting?	7/4 25 date 12 o'clock 27	Waiting 3 days, 11 hours, 40 mins

Are you an AI agent, or a human being?

Re: Temperature History - requests for data all FAIL

DeeJaac — Tue, 08 Jul 2025 07:13:01 GMT

If It can help you to escalate this case faster, I may be able to obtain a Court Order from a US federal court. Would such an order help?

Re: Temperature History - requests for data all FAIL

DeeJaac — Tue, 08 Jul 2025 07:17:45 GMT

In which country are you located?
Or, if you are an AI agent, in which country is your server farm located?
I just realized that a US Federal Court Order might not have much influence if either of these cases is true.

Re: Temperature History - requests for data all FAIL

JuanCH — Wed, 09 Jul 2025 02:16:51 GMT

Hi DeeJaac,

Thanks for keeping me updated! I'd like to recommend checking your email; our dedicated team will provide further information about your case.

Feel free to post any questions you have on this forum.

Sincerely,
Juan

Re: Temperature History - requests for data all FAIL

DeeJaac — Fri, 11 Jul 2025 00:01:19 GMT

Please send me whatever temperature readings you can from my Nest Thermostat.
ANY data will be appreciated, and will help the Fire Cause Analysis.

My key questions are:

1. What was the base temperature reading before the fire? Normal pre-fire.

2. When did the temperature begin to rise? Did it ever rise?

3. How rapidly did the temperature rise? When?

4. What was the Max recorded temperature? How soon was this before the Nest Thermostat melted and went off -line? What time?

Can you provide ANY temperature data from my Nest Thermostat?

Another Takeout request that I submitted on July 4 failed.
The request failed after 5 days' waiting, with no explanation or notification.

TAKEOUT REQUESTED	Request Submitted to Google	Still Waiting After …
Takeout 1. Failed	6/13/25, 16:03	Waiting 26 days, 23 hours, 58 mins
Takeout 2. Failed	6/13/25 , 16:22,	Waiting 26 days, 23 hours, 39 mins
Takeout 3. Failed	6/13/25 , 22:40	Waiting 26 days, 17 hours, 21 mins
Takeout 4. Failed	7/4/25 , 18:59	Waiting 5 days, 21 hours, 02 mins
Takeout 5. Waiting?	7/4/25 , 12:27	Waiting 6 days, 03 hours, 34 mins
Takeout 6. Waiting?	7/9/25 , 1:07	Waiting 1 days, 14 hours, 54 mins

I submitted two more Takeout requests that are still pending.