topic Nest Thermostat 4 generation not connecting to Google home app after set up in Nest Thermostats

Nest Thermostat 4 generation not connecting to Google home app after set up

Mohisab101 — Sun, 13 Jul 2025 21:29:16 GMT

My thermostat doesn’t show on the Google home app after set up. I tried all troubleshooting and everything. 3 days ago I sat them and everything was fine but today they are all gone. I factory reset the thermostats, I deleted the Google home app and reinstalled it, I checked WiFi and still nothing is showing on my app. Please help. Thank you

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

JoeP84 — Mon, 14 Jul 2025 03:30:14 GMT

I'm having the same issue. I set up a new thermostat 2 days ago and it was showing fine on the app. Today when I go into Google home app it's no longer there but it shows a generic "nest thermostat" under my devices. When I go into it just shows basic temp info but when I try to go into the settings it says not connected and it will not connect. Very strange..

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

RGKessinger1019 — Mon, 14 Jul 2025 14:59:23 GMT

I’m having the same issue. Did you have find a resolution to this yet?

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

JoeP84 — Mon, 14 Jul 2025 15:02:00 GMT

I read in another post that it seems to be an issue with the Google home app when they updated it a few days ago. Looks like they're working to get it fixed with an update to the app.

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

Mohisab101 — Mon, 14 Jul 2025 15:08:01 GMT

I got an email that I am among those affected by an app issue they are having and the engineers are working on it. I tried to look up the issue anywhere in the web and I couldn’t find any communication about it which is surprising. Let’s see if any solution would come up in the next few days!!!!

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

DoubleK — Mon, 14 Jul 2025 17:17:35 GMT

I was having the same problem and it just started working again.

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

Mohisab101 — Mon, 14 Jul 2025 17:36:38 GMT

DoubleK did you do anything different?

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

DoubleK — Mon, 14 Jul 2025 18:03:24 GMT

Opened Home App and saw that I could remove the thermostat. I did that and then removed account from device. Then set it back up again and can control it from the Home app now.

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

dpakman — Thu, 17 Jul 2025 12:50:45 GMT

I am having the exact same problem and still cannot remove or control my new 4th gen thermostat

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

Mohisab101 — Thu, 17 Jul 2025 13:10:21 GMT

I got an email saying it is an issue with the app and the engineers are working to solve it with no timetable given. It sucks it is taking this much time to fix. Nest app was the best and better interface than the Google Home.

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

GabrielaG — Thu, 17 Jul 2025 23:58:51 GMT

Hi everyone,

Thank you for reaching out to the community. I'm sorry to hear your Nest Thermostat isn't showing the settings options in the Google Home app. I'd be glad to share more details with you.

We're aware of an issue with accessing thermostat controls in the Google Home app. We will share an update as soon as possible, and we appreciate your patience.

Feel free to keep us posted if you have more questions.

Best regards,

Gabriela

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

AJ7610 — Mon, 21 Jul 2025 18:06:07 GMT

Same thing happened to me. I've done literally everything possible to correct it. I even signed into an entirely new Google account. The thermostat says it's connected to the WIFI and to my account but is still not showing in the app. It's like it's some ghost device or something. It's got the device listed in the location in my home I listed but is not controllable at all. I can't even choose to removed the device from the app. I"m going to have to pay for the AC company to come out and re-install a new device if this doesn't start working so it's infuriating it's taking so long. Google should pay me for the money I"m going to spend for a new install. What a waste of money and time. I've got until Aug 5th to return this device or then I'm stuck with it AND another install fee.

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

AJ7610 — Mon, 21 Jul 2025 14:42:37 GMT

Is there any way you can keep us up-to-date about the issue? I've got a 30 day return that is up on 8/5/25 so I need to make a decision whether to keep it or not. If it's not working on the app I don't want to deal with it.

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

Mohisab101 — Mon, 21 Jul 2025 14:53:53 GMT

I am on the same boat. I need to return my item if this issues is not resolved so my deadline is coming up. I can’t believe Google is struggling to resolve such an issue and it’s taking them this much time. The worst part there is no timetable and that’s what I am upset about. Such a horrible experience so far!!!

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

JoeP84 — Mon, 21 Jul 2025 14:59:39 GMT

Yesterday the app let me remove the thermostat. Then I went to the thermostat itself and did a factory reset. I was able to set it up again afterwards and it's now working as usual.

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

RGKessinger1019 — Mon, 21 Jul 2025 15:10:54 GMT

Update:

Factory resets, trying to set it up from a different home, etc. still do not work. Spoke with them on the phone, still no fix and they still have no timeline for when there will be a fix. They insisted they cannot issue a replacement because the issue will persist with a new device but that holds zero water given the other two thermostats I purchased work just fine. So I was a persistent **bleep** & finally got them to send me a new device. Will see if that device ends up working or not, seems totally random.

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

AJ7610 — Mon, 21 Jul 2025 18:04:39 GMT

I actually signed in with an entirely new account which automatically removed the "ghost" thermostat. I set everything up again fresh, and still have the same issue. The Nest Thermostat showing in the app is still not functioning from the app, nor can I remove it.

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

RGKessinger1019 — Wed, 23 Jul 2025 17:52:42 GMT

Final update:

The new device they sent me is working perfectly fine. The issue is clearly and obviously tied to the device to some extent. They gave me some pushback at first when I asked for a replacement but eventually caved. I would encourage all of you having the same issue to aggressively push for a replacement device.

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

AJ7610 — Sat, 26 Jul 2025 20:02:51 GMT

Glad to hear that worked! Did you get the newest one from Amazon? I'm scared to buy my replacement from the same place.

Re: Nest Thermostat 4 generation not connecting to Google home app after set up

Bnbngl — Mon, 28 Jul 2025 17:44:32 GMT

I’m having the same issue. Is there a resolution coming via update or is it a defect on the physical device?