topic Re: Heat link no working in Nest Thermostats

Heat link no working

Martin2010 — Tue, 16 Nov 2021 18:18:02 GMT

Had nest 3rd gen with heatlink working no problems for 15 months, now suddenly heatlink is not working, no lights

Re: Heat link no working

Link — Tue, 16 Nov 2021 21:09:01 GMT

Literally same - 2 years 2 x nest with 2 x 3rd gen heatlink. Suddenly today one has completely died, no lights, cant restart, nothing.

Re: Heat link no working

CristianC — Wed, 01 Dec 2021 17:12:39 GMT

Hello @Martin2010 and @Link,

Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?

Regards,
Cristian

Re: Heat link no working

AlexD — Mon, 06 Dec 2021 18:48:00 GMT

Hi, I wanted to check in.

Do you need any further assistance? If so, make sure to let me know.

Re: Heat link no working

AlexD — Fri, 10 Dec 2021 15:37:36 GMT

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Thanks, AlexD.