topic Re: No data appearing in the Home App for 4th Gen Nest Thermostat in Nest Thermostats

No data appearing in the Home App for 4th Gen Nest Thermostat

rockman503 — Mon, 14 Jul 2025 16:00:47 GMT

I recently installed my 4th Gen Next Thermostat and while it is connected to WiFi and able to function manually, when I try to adjust anything from the Home App, there is zero data existing. Tried resetting, both the Nest, network, etc, but to no avail. Open support ticket with Google with no luck as of yet.

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

DoubleK — Mon, 14 Jul 2025 17:20:11 GMT

I was having the same problem and it just started working again.

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

rockman503 — Mon, 14 Jul 2025 17:22:14 GMT

Did you do something special to get it working again?

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

LMJ1969 — Tue, 15 Jul 2025 00:51:42 GMT

Mine was working fine yesterday, using a iPhone to connect, but today is not show any info when I click on the thermostat tab, it is showing on my husband’s android phone, been trying to troubleshoot for hours reset everything uninstalling reinstalling you name it. This is so frustrating, can’t get to a live person when I have google call me either

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

rockman503 — Tue, 15 Jul 2025 02:19:49 GMT

Sounds like the same exact problem I am having. I tried old phones, but all I have are iOS devices. Might try from an iPad or something to see if that is a different solution.

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

ptxlwj12 — Tue, 15 Jul 2025 18:56:37 GMT

Having the same problem. Installed & reinstalled app, reset WiFi and reinstalled thermostat and still will not show up in the app. Put in a ticket for issue. No reply yet.

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

rockman503 — Tue, 15 Jul 2025 19:01:48 GMT

OK, so this is seemingly not an install issue, more software.

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

Pvanderbilt — Wed, 16 Jul 2025 15:41:58 GMT

My state is that when I tap on the icon for the 4G thermostat in the Google Home app, a mostly blank page comes up. It has the "X" for exit, the thermostat's name, the settings icon and "...", but nothing else. Is that the same as what you're seeing?

I switched from a Nest 2G and it was good for a day or two, then this. There was an app update (to 3.36.56) around a week ago. I wonder if the update is broken.

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

rockman503 — Wed, 16 Jul 2025 15:46:23 GMT

Yes that seems to be the same exact issue. I had control for a few days but now just nothing. Shoes connected to my WiFi etc. but not the app

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

RancidRonen — Wed, 16 Jul 2025 16:12:25 GMT

I’m having the same issue, worked for a day then not. Seems like app/software issue.

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

rockman503 — Wed, 16 Jul 2025 21:53:35 GMT

Has anyone had this resolved yet? Or seen any progress whatsoever?

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

LMJ1969 — Wed, 16 Jul 2025 22:02:58 GMT

I requested a call from google, spoke to 3 techs, was told they had to put in a ticket, also received an email stating:

“Our Engineering Team is aware of reports, beginning around July 12, 2025, where users are unable to open the thermostat controller in the Google Home app after pairing a Nest Learning Thermostat (4th Gen). Many users have also reported seeing a blank controller screen.

Please rest assured that the issue is being actively investigated with urgency. At this time, we do not have an estimated timeframe for resolution, but we’re doing everything we can to address it as quickly as possible.”

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

LMJ1969 — Wed, 16 Jul 2025 22:04:10 GMT

FYI: it’s also just started working again

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

rockman503 — Wed, 16 Jul 2025 22:07:04 GMT

On an iPhone and/or iOS device.

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

LMJ1969 — Wed, 16 Jul 2025 22:59:45 GMT

On an iPhone runner latest software

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

RancidRonen — Wed, 16 Jul 2025 23:10:32 GMT

Not working for me.

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

Pvanderbilt — Wed, 16 Jul 2025 23:27:54 GMT

Did you do anything that might have made it start working?

Are you using the Google Home app version 3.36.56? (Settings (the gear) => Support => App info)

iOS 18.5?

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

LMJ1969 — Thu, 17 Jul 2025 01:11:01 GMT

I’m running Google Home App App version 3.36.56 IOS 18.5 on a iPhone 16 Pro Max with an gen 4 thermostat, and I did everything I could think of and googled for hours trying to find answers. I reset my router, uninstalled and reinstalled both the Nest and Home App from my phone, reset my thermostat to factory settings and set it up last time was with the google tech guy guiding thru the process over the phone, removed the thermostat from my apps and reinstalled back on google home. Made sure my address matched on nest and home apps. Mage sure my email address matched as well on both accounts. Removed my linked husband account from the google home app and added him back again, he’s has an android phone and was able to see the thermostat the whole time as long as he was added on the account in google home app when I couldn’t. Like I said had I made arrangements for google to call me and spoke with 3 tech support agents, last one saying he needed to enter a ticket and I would hear back in 24 to 48 hours. After hanging up about half hour later itvwas back. I jump thru hoops but I couldn’t tell you what actually fixed the issue.

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

rockman503 — Thu, 17 Jul 2025 15:43:44 GMT

OK, thank you. Still not working for me, but hopefully that changes soon.

Re: No data appearing in the Home App for 4th Gen Nest Thermostat

virnab — Thu, 17 Jul 2025 19:26:53 GMT

Hey all,

We're aware of an issue with accessing thermostat controls in the Google Home app. We’ll share an update as soon as possible, thanks for your patience.

Best regards,

Virna