topic Re: 2nd gen nest thermostat replacement offer link disappeared in Nest Thermostats

2nd gen nest thermostat replacement offer link disappeared

reensker45 — Fri, 15 Aug 2025 19:38:37 GMT

I received the april email regarding end of support and printed it out. Cannot find the actual email that has a link to the discounted upgrade offer to 4th generation. How can I get another link to purchase? i need to deal with this before the middle of September. thank you

Nest Thermostat 1st Gen discount code.

DJBaumann — Fri, 15 Aug 2025 19:53:23 GMT

I haven't received an email from Google/Nest about this so called 4th gen upgrade discount since my 1st gen is finally done. Makes sense, tech changes gets smaller, better. The discount code would be really helpful right now though and I haven't receivedan email to any of my listed contact emails, texts, nothing. I'm ready to buy NOW but I'm not doing it with out that code now that I know it exists. Anyone know who or what department/people i need to reach out to to find out why everyone i know with nest have already gotten theirs but I haven't.

With out it I'll just be going with a cheaper brand with the same features 🤷‍♂️

Thank you for your time.

Re: 2nd gen nest thermostat replacement offer link disappeared

Arbitro95 — Fri, 15 Aug 2025 21:28:27 GMT

I have a similar issue. I have a 2nd Gen and have not received a email with a discount code. I have my serial #, where can I get the discount???

Arbitro95

Upgrade Gen 1 coupon

jchand1313 — Sat, 16 Aug 2025 15:51:36 GMT

I did not receive email offering discount to upgrade Gen 1 thermostat

Re: Nest Thermostat 1st Gen discount code.

doig57 — Mon, 18 Aug 2025 18:27:07 GMT

I’m in the same boat

Re: 2nd gen nest thermostat replacement offer link disappeared

jenniffert — Mon, 18 Aug 2025 21:09:29 GMT

Hi there,

Thanks for reaching out here in the community! I understand that you haven’t received or cannot find the email containing the promo code to upgrade your current Nest Learning Thermostat (1st and 2nd gen) to the Nest Learning Thermostat (4th gen). No worries, I can definitely help you with that!

To find the best solution for you, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

I look forward to your reply.

Best regards,

Jenniffer

Re: 2nd gen nest thermostat replacement offer link disappeared

Koffeegy — Wed, 20 Aug 2025 15:59:06 GMT

Hi Jennifer, We are in the same boat as the above people. We received a notification on the Nest app stating our Gen 2 Nest thermostat will reach end of support soon. We have yet to receive any promotional code to purchase a Gen 4 version. Can you please help? I filled out the form you posted above.

Thanks in advance,

Glenn

Re: 2nd gen nest thermostat replacement offer link disappeared

doig57 — Wed, 20 Aug 2025 21:01:12 GMT

I filled out the form but still no promo offer. Now what?

Re: 2nd gen nest thermostat replacement offer link disappeared

jenniffert — Wed, 20 Aug 2025 23:01:35 GMT

Hi @Koffeegy and @doig57,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Let me know if you have more questions.

Best regards,

Jenniffer

Re: 2nd gen nest thermostat replacement offer link disappeared

Koffeegy — Wed, 20 Aug 2025 23:32:56 GMT

I got an email today, but the link sends me to the google store help site. It says to click the “gStore” link to order a gen4 nest. Just sends me to the help page. We have tried multiple times.

Re: 2nd gen nest thermostat replacement offer link disappeared

MDemaray — Fri, 22 Aug 2025 16:39:51 GMT

Hi Jennifer

we too are missing the email with links to purchase new thermostats at a discount… any help you can offer is greatly appreciated

Re: 2nd gen nest thermostat replacement offer link disappeared

Internaovich — Sat, 23 Aug 2025 00:07:11 GMT

I can not find the Emil from Google about the nest replacement discount. I have 2 2nd gen thermostats, and would like to replace them with 4th gen. Can you help?

Re: 2nd gen nest thermostat replacement offer link disappeared

jenniffert — Sat, 23 Aug 2025 00:15:11 GMT

Hi @Koffeegy,

Thanks for following up! I appreciate you letting me know about this situation. I have forwarded your message to the appropriate team, and they will reach out to you directly by email with an update on the case.

Let me know if you have more questions.

Best regards,

Jenniffer

Re: 2nd gen nest thermostat replacement offer link disappeared

MGimCas — Sat, 23 Aug 2025 22:21:10 GMT

I have the same issue. Has anyone been successful in receiving a discount link? I never received an email and now the message on the app says it will no longer be supported later this year. Thanks in advance!

Re: 2nd gen nest thermostat replacement offer link disappeared

Zanyjag89131 — Mon, 25 Aug 2025 23:23:35 GMT

I have same issue! Need to replace 2 thermostats by mid October because leaving the country for the winter!

Re: 2nd gen nest thermostat replacement offer link disappeared

jbwyss — Thu, 28 Aug 2025 18:51:05 GMT

I have the same issue. Never received email. How can I apply for promotional discount

Re: 2nd gen nest thermostat replacement offer link disappeared

jbwyss — Thu, 28 Aug 2025 18:52:19 GMT

Jennifer. I have the same issue. How do I apply for upgrade discount for gen 2 to gen 4

Re: 2nd gen nest thermostat replacement offer link disappeared

Nancest56 — Sat, 30 Aug 2025 01:17:24 GMT

Same here.....

Re: 2nd gen nest thermostat replacement offer link disappeared

mmmmmmmmmmmmm5 — Sun, 31 Aug 2025 18:07:50 GMT

cannot find real help on this issue. the form does nothing.

Re: 2nd gen nest thermostat replacement offer link disappeared

jmfbecker — Mon, 01 Sep 2025 23:52:52 GMT

I too am looking for the discount code so I can replace my Gen 2 Nest. I have never received an email. However, there may be an issue with my email