https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/770341#M141984 <P><SPAN>Can someone, anyone, please help us with this. We purchased and had installed by a technician two Nest thermostats sometime around 20 years ago.&nbsp;</SPAN></P><DIV>What email the technician used, I do not know since I have provided Nest with every email we think may have been used, and none Nest has no record of any of them, despite the fact that they have been working FLAWLESSLY AND remotely since being installed .</DIV><DIV>Obviously the reason we never received notification by email is because the email cannot be verified by Nest.&nbsp;</DIV><DIV>I have provided pictures of my thermostats with the corresponding and matching serial numbers.</DIV><DIV>I am not asking for free thermostats, only for the same opportunity to purchase upgraded equipment that you have offered thousands of other Nest customers, just like me.</DIV><DIV>So what is the problem?</DIV><DIV>Do you think these are stolen? Check the serial numbers.&nbsp;</DIV><DIV>Do you think I don’t have these in possession? Check the pictures of them installed.</DIV><DIV>Do you think mine are counterfeit? Check the serial numbers I have provided.</DIV><DIV>Has time lapsed on the offer? I obviously never received the offer since we can’t establish what email was used, and no one bothered to text the information to the phone number that has not changed in 30 years.</DIV><DIV>&nbsp;</DIV><DIV>Is the Nest organization so small that an offer to purchase a new thermostat at a reduced rate receives this type of scrutiny, 3 weeks of emails, 23 emails!!!!!!! &nbsp;back and forth with no resolution, after pictures and serial numbers have been provided <SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></SPAN><SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></SPAN><SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></SPAN><SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></SPAN><SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></SPAN><SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></SPAN><SPAN class="lia-unicode-emoji"><span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></SPAN></DIV><DIV>I look forward to your response.</DIV><DIV>Best Regards,</DIV><DIV>Kevin Kondrat&nbsp;</DIV> Tue, 02 Dec 2025 23:31:09 GMT Kkondrat1 2025-12-02T23:31:09Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/739333#M137758 <P>Never got email for $140 promotional discount to upgrade gen 2 Nest to gen 4.&nbsp; How can I apply to get discount?</P> Thu, 28 Aug 2025 18:54:49 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/739333#M137758 jbwyss 2025-08-28T18:54:49Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/739713#M137785 <P>I didnt get mine as well??????</P> Sat, 30 Aug 2025 01:15:09 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/739713#M137785 Nancest56 2025-08-30T01:15:09Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/740035#M137813 <P>Hi there,</P> <P>&nbsp;</P> <P>Thank you for posting in the community. I understand you didn't receive an email with the promotional discount for a Nest Learning Thermostat (4th gen) due to the<SPAN>&nbsp;<A href="https://support.google.com/googlenest/answer/16233096?hl=en&amp;sjid=4228452621987614155-NA#zippy=" target="_self">Upcoming end of support for Nest Learning Thermostats (1st and 2nd gen)</A>. I'm happy to assist you.<BR /></SPAN></P> <P><SPAN>Could you please confirm the model of your Nest Thermostat devices and if they are still associated or set up to your accounts?</SPAN></P> <P><SPAN>In case you were unable to locate the promo code, could you please check your spam or junk folders? The emails are occasionally filtered there.</SPAN></P> <P><SPAN>If you've already checked and can't find it, or if you were unable to use it for some reason, the team would like to learn more about this situation. When you get a chance, please fill out&nbsp;</SPAN><A href="https://goo.gle/3PD5uhb" target="_blank" rel="noopener nofollow noreferrer"><SPAN>this form</SPAN></A><SPAN>&nbsp;</SPAN><SPAN>and let us know when you’re finished. We’ll have someone reach out to you via email from there.</SPAN></P> <P><SPAN>Keep me posted.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Regards,</SPAN></P> <P><SPAN>Anders</SPAN></P> Sun, 31 Aug 2025 21:20:39 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/740035#M137813 AndersC 2025-08-31T21:20:39Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/740817#M137943 <P>I have the same issue</P> Thu, 04 Sep 2025 16:35:41 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/740817#M137943 FSDavis 2025-09-04T16:35:41Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/740886#M137959 <P>Hi&nbsp;<a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/782891">@FSDavis</a>,</P> <P>&nbsp;</P> <P>Thank you for replying. Please confirm the information provided above, otherwise, you can fill out the form so someone will reach out to you via email<SPAN>.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Regards,</SPAN></P> <P><SPAN>Anders</SPAN></P> Thu, 04 Sep 2025 23:59:47 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/740886#M137959 AndersC 2025-09-04T23:59:47Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/740989#M137966 <P>Thank you, I have completed the form.&nbsp;</P> Fri, 05 Sep 2025 12:19:37 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/740989#M137966 FSDavis 2025-09-05T12:19:37Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/741212#M138010 <P>What happens next?&nbsp;</P> Sat, 06 Sep 2025 12:40:03 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/741212#M138010 FSDavis 2025-09-06T12:40:03Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/741458#M138032 <P>What is the next step in this process?</P> Sun, 07 Sep 2025 14:29:28 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/741458#M138032 FSDavis 2025-09-07T14:29:28Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/741461#M138034 <P>Someone stating they were from google called me this morning and requested that I provided a verification code that was texted to me. I refused to provide the code to them for security purposes. This seems counter intuitive given the code &nbsp;sent by google literally states that I am not supposed to share it with anyone. Please help, this is a long and painful process to get two additional codes for devices your organization knows that we have no different than the 3 devices that we initially provided codes for. I have sent serial numbers opened multiple tickets and now I need to talk to someone?&nbsp;</P> Sun, 07 Sep 2025 14:46:23 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/741461#M138034 FSDavis 2025-09-07T14:46:23Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/743502#M138191 <P>Please I filled out the form but did not get anything for promotional discount&nbsp;</P> Thu, 11 Sep 2025 12:53:04 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/743502#M138191 agomez1966 2025-09-11T12:53:04Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/743702#M138223 <P>Where does it find my upgrade promotional offer?</P><P>#&nbsp;</P> Fri, 12 Sep 2025 15:51:14 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/743702#M138223 dutkadmytro 2025-09-12T15:51:14Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/744686#M138338 <P>Hi Anders,</P><P>&nbsp;</P><P>I have the same problem.&nbsp; I have 4 Nest thermostats for which Google is discontinuing support and I received an email with a link for only 3 promotional discounts.&nbsp; I am waiting to upgrade until I can do all 4 at once.</P> Mon, 15 Sep 2025 18:29:57 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/744686#M138338 MillDL 2025-09-15T18:29:57Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/751275#M138942 <P>I have the same issue - just submitted the form with info requested.</P><P>Thank you!</P> Sun, 05 Oct 2025 14:32:17 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/751275#M138942 justageek 2025-10-05T14:32:17Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/752174#M139047 <P>At you’ve received something. I haven’t received anything.</P> Tue, 07 Oct 2025 17:33:07 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/752174#M139047 Tinyariana07 2025-10-07T17:33:07Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/753684#M139215 <P>I have a 2nd gen nest thermostat. Same issue. No promo code sent.&nbsp;</P> Sat, 11 Oct 2025 20:05:14 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/753684#M139215 CDB93 2025-10-11T20:05:14Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/754054#M139238 <P><EM>nest 2.21 still on account</EM></P> Sun, 12 Oct 2025 17:41:35 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/754054#M139238 sashhealey 2025-10-12T17:41:35Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/754353#M139253 <P>Hallway Iggys Drum have the same issues. My device ID is 18B43000007838A6</P><P>&nbsp;</P> Mon, 13 Oct 2025 13:08:55 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/754353#M139253 1ggysdrum 2025-10-13T13:08:55Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/755252#M139394 <P>Hi. I received a promo code for one thermostats discount but not my second one. I have two installed on my house. Can you help? Thanks.&nbsp;</P> Thu, 16 Oct 2025 10:57:14 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/755252#M139394 JKlos 2025-10-16T10:57:14Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/755737#M139500 <P>Model Display -2.6, Backplate-2.5</P><P>Serial #- 02AA01AB461204VB</P><P>&nbsp;</P> Sat, 18 Oct 2025 16:39:11 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/755737#M139500 Pridham6001 2025-10-18T16:39:11Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/755738#M139501 <P>Hi didn't receive a Discount code I have two GEN 2 Thermostats</P> Sat, 18 Oct 2025 16:47:57 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promotional-discount-for-gen-2-to-gen-4-upgrade/m-p/755738#M139501 davisma 2025-10-18T16:47:57Z