topic Re: Pin locked on Nest E thermostat in Nest Thermostats https://www.googlenestcommunity.com/t5/Nest-Thermostats/Pin-locked-on-Nest-E-thermostat/m-p/777426#M142636 <P><SPAN>Hi HuskyBeardo,</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thanks for reaching out to the community! I understand that your Nest Thermostat is locked with a PIN code, and I'm glad to assist you with this!<BR />To make sure I give you the best advice, I'd like to confirm the following:</SPAN></P> <UL> <LI>What is the specific version of the Nest thermostat that you have? If necessary, please check the help article <A href="https://support.google.com/googlenest/answer/9246551?sjid=10065860411128157612-NA" target="_self">How to tell which Nest thermostat you have.</A></LI> <LI>Is the thermostat online in the app (either the Nest app or the Google Home app)?</LI> <LI>Could you let me know if you have already tried to unlock it through the Nest app or the Google Home app?</LI> <LI>Is your thermostat's battery low?</LI> </UL> <P><SPAN>In the meantime, I would like to share some troubleshooting steps that may help you:</SPAN></P> <UL> <LI>Use the Nest app: Nest Learning Thermostat (3rd gen or earlier): <UL> <LI>Nest app, select the thermostat you'd like to unlock.</LI> <LI>Select Settings &gt; Unlock.</LI> </UL> </LI> </UL> <UL> <LI>Use the Home app: Nest Learning Thermostat (4th gen): <UL> <LI>Open the Google Home app.</LI> <LI>Tap Home &gt; Climate &gt; the thermostat.</LI> <LI>Tap Settings &gt; Thermostat.</LI> <LI>Tap Lock &gt; confirm to unlock the thermostat.</LI> </UL> </LI> </UL> <P data-unlink="true"><LI-WRAPPER><SPAN><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/835396">@bayiavm</a>, thank you very much for the comment you have provided us; it's very valuable for situations like this!<BR />Visit our Help Center to see the help article <A href="https://support.google.com/googlenest/answer/9247319?hl=en&amp;sjid=1627033128134226304-NC" target="_self">Lock and unlock your Nest thermostat</A>.&nbsp;&nbsp;<BR />Please feel free to share any additional details you think might be relevant.<BR /><BR />Best regards,<BR />Humberto</SPAN></LI-WRAPPER></P> Wed, 31 Dec 2025 12:36:13 GMT humbertogarcia 2025-12-31T12:36:13Z Pin locked on Nest E thermostat https://www.googlenestcommunity.com/t5/Nest-Thermostats/Pin-locked-on-Nest-E-thermostat/m-p/776341#M142576 <P>Pin locked</P> Fri, 26 Dec 2025 16:54:03 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Pin-locked-on-Nest-E-thermostat/m-p/776341#M142576 HuskyBeardo 2025-12-26T16:54:03Z Re: Pin locked on Nest E thermostat https://www.googlenestcommunity.com/t5/Nest-Thermostats/Pin-locked-on-Nest-E-thermostat/m-p/776392#M142584 <P>Hello, This usually means the Nest Thermostat E has a PIN lock enabled. If you don’t remember setting it, the thermostat may still be linked to another Google/Nest account. Try removing the device from the Nest/Google Home app using the original account, then perform a factory reset. If the PIN is unknown and the previous account isn’t accessible, Google Nest Support will need to unlock or reset it for you.</P> Fri, 26 Dec 2025 22:29:10 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Pin-locked-on-Nest-E-thermostat/m-p/776392#M142584 bayiavm 2025-12-26T22:29:10Z Re: Pin locked on Nest E thermostat https://www.googlenestcommunity.com/t5/Nest-Thermostats/Pin-locked-on-Nest-E-thermostat/m-p/776667#M142601 <P>Thx got it</P> Sun, 28 Dec 2025 00:24:12 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Pin-locked-on-Nest-E-thermostat/m-p/776667#M142601 HuskyBeardo 2025-12-28T00:24:12Z Re: Pin locked on Nest E thermostat https://www.googlenestcommunity.com/t5/Nest-Thermostats/Pin-locked-on-Nest-E-thermostat/m-p/777426#M142636 <P><SPAN>Hi HuskyBeardo,</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thanks for reaching out to the community! I understand that your Nest Thermostat is locked with a PIN code, and I'm glad to assist you with this!<BR />To make sure I give you the best advice, I'd like to confirm the following:</SPAN></P> <UL> <LI>What is the specific version of the Nest thermostat that you have? If necessary, please check the help article <A href="https://support.google.com/googlenest/answer/9246551?sjid=10065860411128157612-NA" target="_self">How to tell which Nest thermostat you have.</A></LI> <LI>Is the thermostat online in the app (either the Nest app or the Google Home app)?</LI> <LI>Could you let me know if you have already tried to unlock it through the Nest app or the Google Home app?</LI> <LI>Is your thermostat's battery low?</LI> </UL> <P><SPAN>In the meantime, I would like to share some troubleshooting steps that may help you:</SPAN></P> <UL> <LI>Use the Nest app: Nest Learning Thermostat (3rd gen or earlier): <UL> <LI>Nest app, select the thermostat you'd like to unlock.</LI> <LI>Select Settings &gt; Unlock.</LI> </UL> </LI> </UL> <UL> <LI>Use the Home app: Nest Learning Thermostat (4th gen): <UL> <LI>Open the Google Home app.</LI> <LI>Tap Home &gt; Climate &gt; the thermostat.</LI> <LI>Tap Settings &gt; Thermostat.</LI> <LI>Tap Lock &gt; confirm to unlock the thermostat.</LI> </UL> </LI> </UL> <P data-unlink="true"><LI-WRAPPER><SPAN><a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/835396">@bayiavm</a>, thank you very much for the comment you have provided us; it's very valuable for situations like this!<BR />Visit our Help Center to see the help article <A href="https://support.google.com/googlenest/answer/9247319?hl=en&amp;sjid=1627033128134226304-NC" target="_self">Lock and unlock your Nest thermostat</A>.&nbsp;&nbsp;<BR />Please feel free to share any additional details you think might be relevant.<BR /><BR />Best regards,<BR />Humberto</SPAN></LI-WRAPPER></P> Wed, 31 Dec 2025 12:36:13 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Pin-locked-on-Nest-E-thermostat/m-p/777426#M142636 humbertogarcia 2025-12-31T12:36:13Z