https://www.googlenestcommunity.com/t5/Nest-Thermostats/Thermostat-not-charging/m-p/63259#M14305 <P>Having this exact problem. Our issue was the nest heat box (white box) fault. They are sending us the part within 2 days. They answered really quickly - 0808 169 2307</P> Tue, 14 Dec 2021 18:13:48 GMT Staoli 2021-12-14T18:13:48Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Thermostat-not-charging/m-p/63172#M14287 <P>The thermostat will not register with the app because it can not connect to wi-fi due to low battery. It is a wired gen 3 and has not had this issue in the past 3 years. It is automatically supplied power when on base, but does not seem to be charging. This seems to be a common problem, but I can&nbsp;not find a solution in past posts, not can I reply to a thread. Is there is a solution other than replacing it?</P> Tue, 14 Dec 2021 16:11:49 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Thermostat-not-charging/m-p/63172#M14287 Agkjr 2021-12-14T16:11:49Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Thermostat-not-charging/m-p/63259#M14305 <P>Having this exact problem. Our issue was the nest heat box (white box) fault. They are sending us the part within 2 days. They answered really quickly - 0808 169 2307</P> Tue, 14 Dec 2021 18:13:48 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Thermostat-not-charging/m-p/63259#M14305 Staoli 2021-12-14T18:13:48Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Thermostat-not-charging/m-p/63812#M14473 <P>Sorry if it is obvious, but what or where is the heat box?</P> Wed, 15 Dec 2021 15:02:21 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Thermostat-not-charging/m-p/63812#M14473 Agkjr 2021-12-15T15:02:21Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Thermostat-not-charging/m-p/121823#M26478 <P>How do I contact them?</P> Sat, 12 Mar 2022 13:13:57 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Thermostat-not-charging/m-p/121823#M26478 Gendos 2022-03-12T13:13:57Z