topic Re: Two nest thermostat displays connected to one heat link unit in Nest Thermostats

Two nest thermostat displays connected to one heat link unit

Jllhm — Mon, 15 Nov 2021 03:31:06 GMT

Hi,

I have a Nest thermostat 3rd generation but after four years the heatlink unit stop working and it has no use. I have decided to buy a new Nest thermostat 3rd generation ( that will come with a new heatlink unit) and i would like to see if I can also reuse my old thermostat display with this unit. Is this even possible. Can ONE heatlink unit be controlled through 2 displays? I was thinking to have one display wired to the heatlink unit ( as I had it in the past) and the old one via WiFi. I have been searching but could not find any answers. After spending 200euro i will feel very pissed off it does not have any use. Thanks

Re: Two nest thermostat displays connected to one heat link unit

CristianC — Wed, 01 Dec 2021 17:16:43 GMT

Hey @Jllhm,

Thanks for reaching out. Each thermostat will connect to only one Heat Link. You can't connect 2 thermostats to the same Heat Link.

Re: Two nest thermostat displays connected to one heat link unit

Salopslop — Sat, 04 Dec 2021 12:33:43 GMT

This is really poor form from you Google. Particularly as the fix for the known issue with the 3rd gen heatlink is to send out a whole new set. I too now have a second display which is now totally useless despite working perfectly...what a waste. Is there anyway to just use them as a dumb room thermometer at least?

Re: Two nest thermostat displays connected to one heat link unit

AnaM — Thu, 09 Dec 2021 13:58:35 GMT

Hey @Salopslop,

Unfortunately you can't use it as a room thermometer without having it connected to the Heat Link. When we send out full unit replacements for just a Heat Link or a display we usually expect the unused and faulty parts back so our customers only have one set, which is not your case since you bought it yourself.

Re: Two nest thermostat displays connected to one heat link unit

Jllhm — Sat, 11 Dec 2021 02:34:16 GMT

Hi Ana, so is it possible to get a replacement of the Heatlink even after more than four years of use? How can I get the second replacement? I am located in Spain. Is there a customer service/email address to contact to get the HeatLink replacement? Appreciated.

Re: Two nest thermostat displays connected to one heat link unit

AnaM — Mon, 13 Dec 2021 14:32:51 GMT

Hey @Jllhm,

It is possible to get just the Heat Link replaced if we decide it's faulty after some troubleshooting steps. If you want to contact us via phone, here's our phone number: 0808 169 2307. We are available Monday to Friday – 08:00‑19:00, and Saturday to Sunday – 09:00‑17:00. You can also reach us via chat or social media.

Let me know how it goes.

Re: Two nest thermostat displays connected to one heat link unit

AlexD — Sun, 19 Dec 2021 11:03:14 GMT

Hi, I wanted to check in. Do you need any further assistance?

If so, make sure to let me know.

Re: Two nest thermostat displays connected to one heat link unit

AnaM — Wed, 05 Jan 2022 16:09:58 GMT

Hey there,

Since we haven't heard from you yet, I'll have to lock this thread. If you still need assistance, feel free to open a new one anytime.