topic Heat link no power in Nest Thermostats

Heat link no power

CarolineP — Mon, 20 Dec 2021 19:51:58 GMT

our heat link had stopped working. 2 years old, No power at all. Checked by heating engineer. Boiler is working. No work done or power cuts. How do I get a replacement as soon as possible.

Re: Heat link no power

AlexD — Fri, 07 Jan 2022 13:06:04 GMT

Hi @CarolineP , sorry for the late reply.

It is great to hear you already checked the power at the location to confirm it is ok. If you still need assistance there are a few more details I would need:

1. When did you first notice this behavior?
2. Was it installed by a Nest Pro or by a heating/electrical engineer?
3. Did you notice any message on the thermostat display?

4. Did you have any maintenance done on the heating or electrical system recently?
5. Do you have only one or multiple Google Nest thermostat devices at the location?

Re: Heat link no power

CarolineP — Fri, 07 Jan 2022 15:25:08 GMT

Hi Alex

1. The heating stopped working on Monday 20th December

2. Yes it was installed by a professional heating engineer.

3. No there was no message on the thermostat display

4. No we have not had any maintenance done on the heating or electrical system.

5. We have just one Google nest thermostat

How do we go about getting a replacement as this was only installed in August 2019 so only just over 2 years old.

Caroline

Re: Heat link no power

AnaM — Fri, 14 Jan 2022 17:28:46 GMT

Hey @CarolineP,

Thank you for your answers. I'd like to open a case for you. Is it alright if I email you on the email address showing on your Community profile?

Re: Heat link no power

CarolineP — Fri, 14 Jan 2022 17:33:49 GMT

Hi yes please use my email address

thanks

Re: Heat link no power

AlexD — Mon, 17 Jan 2022 12:08:03 GMT

Hi, I reached out to you over email. Check to see if you received it and reply to it when you are able.

Re: Heat link no power

CristianC — Thu, 20 Jan 2022 16:27:37 GMT

Hi there. I just sent you a follow up email.

Re: Heat link no power

AnaM — Wed, 26 Jan 2022 17:13:47 GMT

Hey there,

Since it's been resolved via email, I'll have to lock this thread. However, I'll wait 2 more days in case you need anything else.

Re: Heat link no power

CarolineP — Wed, 26 Jan 2022 20:59:27 GMT

Hi thank you very much we have received the replacement 😊

Re: Heat link no power

AnaM — Thu, 27 Jan 2022 12:15:01 GMT

Hey @CarolineP,

I'm really glad to hear that. Is everything back up and running?

Re: Heat link no power

CristianC — Tue, 08 Feb 2022 11:36:30 GMT

Hello again. I see that the issue is resolved so I'm going to lock this thread. If anything comes up, feel free to open a new one.