topic Re: Hot water icon disappeared from app and thermostat in Nest Thermostats

Hot water icon disappeared from app and thermostat

georger — Tue, 21 Dec 2021 12:40:12 GMT

Changed broadband provider so had to input new network on 3rd generation thermostat. Since, hot water icon disappeared from thermostat and from Nest app. Can now only get hot water by using manual override. Had plumber check over system which is fine. Any ideas?

Re: Hot water icon disappeared from app and thermostat

Frustratedddd — Tue, 21 Dec 2021 14:40:37 GMT

Try this, Settings - Equipment - Pro Setup - Continue - System Boiler

When there make sure the 'Control' says On/Off

Re: Hot water icon disappeared from app and thermostat

georger — Tue, 21 Dec 2021 15:52:55 GMT

Thankyou for suggestion. Control is set to on/off, so no further forward unfortunately.

Re: Hot water icon disappeared from app and thermostat

Frustratedddd — Tue, 21 Dec 2021 16:06:50 GMT

Try resetting. Go into that section again, but this time leave as ''Not Connected''

Then leave that part, and go to Technical, and restart, do the restart in Technical not any other way.

The return to the Pro section,and set as on/off.

Double check when you leave it says on/off as sometimes it does not set.

Re: Hot water icon disappeared from app and thermostat

georger — Tue, 21 Dec 2021 19:52:33 GMT

Many thanks for your advice. I re traced your original suggestion and I now have my hot water icons visible again. Seasons greetings to you!

Re: Hot water icon disappeared from app and thermostat

Jeff — Wed, 20 Jul 2022 18:04:57 GMT

Hi all,

As we got our resolution here, I'm going to mark this one as resolved. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to open up a new thread.

Thanks,
Jeff