topic Re: Thermostat says online my app says offline in Nest Thermostats

Thermostat says online my app says offline

Fredrick101 — Mon, 01 Nov 2021 18:17:34 GMT

My thermostat says connected to wifi and router but my app says offline. I am not at my home (it’s our vacation home) but I had someone check it and it’s online and connected how do I get the app to work again?

Re: Thermostat says online my app says offline

Jake — Wed, 29 Dec 2021 18:45:31 GMT

Hey Fredrick101,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble with the device showing offline, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Thermostat says online my app says offline

Jake — Wed, 05 Jan 2022 18:59:53 GMT

Hey Fredrick101,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Thermostat says online my app says offline

Jake — Thu, 06 Jan 2022 18:23:47 GMT

Hey Fredrick101,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake